Error, problem with VPN pro
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SprytnyLis last edited by
I can't turn on VPN on my computer, when I try to turn it on it tells me that I need to install the VPN pro application, but I tried it and it doesn't help. Please help, I'm from Poland
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leocg Moderator Volunteer last edited by
@SprytnyLis For issues with VPN Pro, go to https://operavpnpro.freshdesk.com/support/home
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yfogr last edited by
@SprytnyLis said in Error, problem with VPN pro:
I can't turn on VPN on my computer, when I try to turn it on it tells me that I need to install the VPN pro application, but I tried it and it doesn't help. Please help, I'm from Poland
This usually isn’t a country-specific issue (Poland is fine for VPNs), it’s more likely a problem with the VPN client or system configuration.
Try these steps:
Uninstall everything related to the VPN
Remove the VPN app, VPN profiles, and any old network adapters it created. Then restart your computer.Install the correct app version
Make sure you’re downloading the official desktop app for your OS (Windows/Mac) from the provider’s website, not a browser extension or mobile version.Run as administrator
On Windows, right-click the VPN app and choose Run as administrator. Some VPNs need elevated permissions to create network adapters.Check Windows services / network adapters
If you’re on Windows, open Device Manager → Network adapters and see if the VPN adapter exists. If it’s missing or disabled, the app won’t connect.Temporarily disable antivirus/firewall
Some security software blocks VPN drivers. Disable it briefly, reinstall the VPN, then re-enable it.Update your OS
Outdated Windows/macOS versions can cause VPN driver installation to fail.If it still asks for the “VPN Pro application,” double-check:
You’re logged into the correct account
Your subscription is active
You’re not trying to connect via system VPN settings instead of the VPN app
If you share which VPN provider and whether you’re on Windows or macOS, people can give more specific steps
