Error message after inputting names on a search tool on my website

[terryturner]

terryturner last edited by leocg

Hello,
I’m facing an issue with a tool on my website. When users enter their name or company name, they receive the error message:
"Something went wrong. Please try again later."
However, I tested the same tool on my dummy Pantheon website, and it works perfectly there. This suggests the issue might be specific to my live site.
Can anyone help me resolve this? Any insights would be greatly appreciated.
I'm using Opera One(version: 116.0.5366.71) Windows 11 Pro 23h2
Thanks in advance!

[terryturner]

terryturner last edited by

This is my website: https://rutificadors.cl

[leocg]

leocg Moderator Volunteer @terryturner last edited by

@terryturner It works in other browsers? Please provide screenshots.

[leocg]

leocg Moderator Volunteer @terryturner last edited by

@terryturner Same error on Chrome.

[terryturner]

terryturner @leocg last edited by

@leocg I have checked, it's not working in Chrome or Mozilla either.

[leocg]

leocg Moderator Volunteer @terryturner last edited by

@terryturner Then the problem is on the site