Website down...?

[swar666]

swar666 @leocg last edited by

@leocg Can someone please respond and forward the error description to Opera technical support? I can't report a bug if I can't get to their site!

When I do it via help.opera.com, I get a warning that I'm using the wrong platform (report from mobile about PC) and when I use the mobile version of Opera, the question is accepted, numbered and the details are said to have been sent to my email. But there is no mail or junk in it. So the question/answer is lost.

So how do I report a bug...?

[besmal]

besmal @swar666 last edited by

@swar666 BJR

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 The email is just a message confirming that the bug report was received. If you have the bug ID, it's not necessary to have the email.

Just use the Report a Problem tool in Opera.

[swar666]

swar666 @leocg last edited by leocg

@leocg All I received was a screen saying

Thanks!
Your reference is LOOMI-705. Check
swbear@volny.cz for a confirmation and
updates.
Back to help center

or

Thanks!
Your reference is OFABUGS-6495. Check
swbear@volny.cz for a confirmation and
updates.
Back to help center

I do not have an bug reporting item in my browser.

[swar666]

swar666 @leocg last edited by

@leocg Or I get an email with this content

Dear swbear@volny.cz,
Thank you for your report.

It looks like your report connected with Opera for Android, not Opera Desktop.

We'll move your report to a propriate bug collector. If this issue is still valid, please add more specific information about the problem.

Thank you for helping to improve Opera!
Best wishes, Opera QA Team

and can no longer respond...

[swar666]

swar666 @besmal last edited by

@besmal What is BJR...?

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 Settings > Help and Feedback > Report a Problem. It will open https://opera.atlassian.net/servicedesk/customer/portal/33

[swar666]

swar666 @leocg last edited by

@leocg I tried this through the web and only got a message that I had the details in my email. I don't have and haven't received any response.

[swar666]

swar666 @leocg last edited by

@leocg Let's face it, the website is unavailable for users from the Czech Republic. The site is declared insecure. So any communication is excluded. I have no idea why.

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 In the confirmation message, it's said that you won't receive any reply unless they need more information to fix the issue.

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 It would be interesting to get more reports from people in Czech Republic.

You also can't access the atlassian site?

[swar666]

swar666 @leocg last edited by

@leocg However, they also say that they are unable to respond to queries via the bug tracking system, that I should use the Opera help page. But it doesn't work. So a vicious circle.

[swar666]

swar666 @leocg last edited by

@leocg I don't have many options to ask other users, however I have at least one completely independent source - uses a completely different method and connection provider - same result.
I can get to the atlassian site if I know where to look - a normal user has sites starting with opera... unavailable...

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 Opera doesn't exactly offer individual support.

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 I was referring to https://opera.atlassian.net/servicedesk/customer/portal/9 for example.

Since it's a third party service, if you can't access it then you are having issues not only with Opera (owned) sites.

[swar666]

swar666 @leocg last edited by

@leocg That's right, they don't provide any let alone personal.

[swar666]

swar666 @leocg last edited by

@leocg A link to opera.atlassian.net can be obtained from the official support page https://help.opera.com/en/latest/ or its national mutation as Opera Guide by submitting a report. So I have no idea what the legal relationships are between these domains.

The fact is that the website does not work when trying to access it from any device. Maybe the Czech Republic got on the Black List...

[swar666]

swar666 last edited by

The way I look at it, I probably won't get any help here. I have the impression that a long-term non-functioning website is a big problem. If I wasn't a long time user I would never return to this site. You also need to realize this and keep the website running. I've been trying to point this out for two weeks, but no one wants to listen. So I'm sorry...

[leocg]

leocg Moderator Volunteer @swar666 last edited by

@swar666 The page seems to be working for 99% of people.

Try disabling antivirus and firewall if you have any.

[swar666]

swar666 @leocg last edited by

@leocg I'm sorry, but I have nothing to turn off. Opera itself claims that the site www.opera.com is not secure and keeps repeating error 429. I am unable to explain how it is possible that it does not work from any device I meet.