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    • swcell1977
      swcell1977 last edited by

      I forgot my authenticator details, please delete my account and I will create it again.

      I wrote to the mail 2 times, but did not receive an answer.
      email associated with the account

      swcell@mail.ru

      Reply Quote 0
        leocg xlads 2 Replies Last reply
      • leocg
        leocg Moderator Volunteer @swcell1977 last edited by

        @swcell1977 if you can't provide the second factor authentication codes for your account, you will not be able to access it.

        And I don't think Opera can or will delete your account. Anyway, you can try contacting Opera through their social networks.

        Reply Quote 1
          1 Reply Last reply
        • xlads
          xlads @swcell1977 last edited by

          @swcell1977 did you contact them and they assisted?

          Reply Quote 0
            swcell1977 1 Reply Last reply
          • swcell1977
            swcell1977 @xlads last edited by

            @xlads
            They didn’t answer me, the silence is offensive.
            I've been waiting for an answer for 3 weeks

            Reply Quote 0
              xlads 1 Reply Last reply
            • xlads
              xlads @swcell1977 last edited by leocg

              @swcell1977 I believe that according to GDPR, they must allow you to delete your data even if you are locked out. Ownership of email should be enough.

              Reply Quote 0
                swcell1977 1 Reply Last reply
              • swcell1977
                swcell1977 @xlads last edited by

                @xlads
                yes, you are right, I asked them by email to delete my account, or reset the Authenticator which I forgot. or send me a link indicating confirmation that I am really the owner, I saved all my passwords from my Opera account a long time ago, so there is nothing there that I could lose. This account is very important to me because I use my email in all services except Google. but alas, they apparently don’t care about me(

                Reply Quote 0
                  xlads leocg 2 Replies Last reply
                • xlads
                  xlads @swcell1977 last edited by

                  @swcell1977 I don't think its a matter of care. It's a matter of legal obligation.

                  Which email did you contact them with? i would also like to try.

                  Reply Quote 0
                    swcell1977 1 Reply Last reply
                  • swcell1977
                    swcell1977 @xlads last edited by

                    @xlads

                    china-feedback@opera.com
                    I didn’t find any other way to contact

                    Reply Quote 0
                      leocg 1 Reply Last reply
                    • leocg
                      leocg Moderator Volunteer @swcell1977 last edited by

                      @swcell1977 There's no way to contact Opera by email.

                      Reply Quote 0
                        1 Reply Last reply
                      • leocg
                        leocg Moderator Volunteer @swcell1977 last edited by

                        @swcell1977 Try using https://security.opera.com/en/privacy-inquiry/

                        Reply Quote 0
                          swcell1977 1 Reply Last reply
                        • swcell1977
                          swcell1977 @leocg last edited by

                          @leocg
                          I wrote the same thing here, 3 weeks passed with silence. I just wrote a bug report, maybe they will see me and help me

                          Reply Quote 0
                            1 Reply Last reply
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