Can't complete the download of VPN Pro

[vegas007]

vegas007 last edited by

I have signed up for VPN Pro and have the one month free trial but I cannot use it as I cannot complete the download....I keep getting the following error message! Please advise
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[leocg]

leocg Moderator Volunteer @vegas007 last edited by

@vegas007 Any difference if you try to install/download it in a different directory?

[willjoe]

willjoe last edited by

Go to the official website of your preferred VPN provider. Make sure you always use the right website to avoid accidentally downloading a dangerous cracked VPN. Download the VPN app. After downloading the VPN, you only need to activate the app to be able to surf freely, securely and anonymously online.

Regards

[burnout426]

burnout426 Volunteer last edited by

Sounds like the VPN is already installed and the service is at least is running. Restart Opera, and look for the VPN icon in the Windows systray on the taskbar (click the up arrow to expand).

If that's not the case:

While Opera is closed, I'd goto Settings -> Apps -> Apps & Features in Windows, and see if there's a VPNPro entry. If so, try uninstalling it. You might have to go on the Services tab in the Windows Task Manager and stop the "VPNProService" service and end task on the "Opera VPN Pro UI (32 bit)" process on the processes tab first. Then, after the uninstall, delete the "C:\Program Files (x86)\Opera Norway AS\VPNPro", "C:\Users\yourusername\AppData\Roaming\OperaVPNUI", and "C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\OperaVPNService" folders in Windows Explorer (File Explorer) if they still remain. Also, delete all files and folders in "C:\Users\yourusername\AppData\Local\temp" and "C:\Windows\temp" (ignore ones Windows won't let you delete).

In the Windows registry, you can also delete "HKEY_CURRENT_USER\Software\Opera Norway AS" and the subkey under "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall" that's for the VPNPro installation if they remain. For the VPNPro installation key, look for "VPNPro" in the "DisplayName" string for the key. You can also look for the "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\VPNProService" in the registry and delete that key.

Then, try to install the VPNPro in Opera again.

[vegas007]

vegas007 @burnout426 last edited by

@burnout426 said in Can't complete the download of VPN Pro:

delete).

Thank you for taking the time to reach out. I am sure your ideas would work but it is a bit above my technical abilities! lol

[burnout426]

burnout426 Volunteer @vegas007 last edited by burnout426

@vegas007 We can start slower. Goto Settings -> Apps -> Apps & Features in Windows. Scroll through your list of installed apps. Do you see "VPNPro" in the list?

[olliegarkey]

olliegarkey @burnout426 last edited by

@burnout426 Hey Burnout. I followed these instructions and the installer no longer has an error mesage.

It now completes itself, but doesn't install anything at all.

I click install again, the installer finishes, and then... nothing. I checked the file locations, nothing is being installed.

I know this is an older thread, but it's the only thing I found online dealing with my problem.

[burnout426]

burnout426 Volunteer @olliegarkey last edited by

@olliegarkey

Check out https://support-vpn-pro.opera.com/hc/en-us/articles/9683813618065-I-can-t-install-the-VPN-Pro-Desktop-app-What-should-I-do- and email support (email is on that page) if the page doesn't help. They should be able to help you sort it out.