Cant pair the wallet with macOS browser

[mr-Alex]

mr-Alex last edited by

I'm trying to pair the crypto wallets between Opera Touch (iOS) and Opera (macOS).

I keep failing as the phone browser displays error "Connection error, please check your network and try again".
But my connection is good, everything related to internet works. I even tried to switch from wifi to my personal data, but still the same error.

If I press retry, same behaviour. On the laptop it keeps loading for some time (even tho error was displayed on mobile), but in the end it returns to the screen with the info about the pairing steps (with the "Reveal the code" button" ).

What should I do?

[jonaballen]

jonaballen @mr-Alex last edited by

@mr-Alex

Hi

The issue has been fixed now and an update released. Pls update Opera Touch, open the browser and go to settings to "Connect with computer" in the Crypto Wallet section.

The issue was caused by an invalid key, after the update the app will generate a new keys and the wallet on touch will be able to connect to desktop browser again.

We are sorry for the inconvenience this may have caused you and that it took such a long time to fix. We hope you have no further issues.

Best regards,
Opera team

[mr-Alex]

mr-Alex @jonaballen last edited by

@jonaballen Still doesn't work.
I tried both with iOS 14.0.1 and iOS 14.3 , on iphone XR.

[jonaballen]

jonaballen @mr-Alex last edited by

@mr-Alex

iOS version should not make any difference. Did you update Opera Touch to latest version (2.5.3)?

If you have update Touch and it still fails you can try this workaround:
Its for existing wallets with assets and something that worked prior to the latest fix (Note: it requires reinstall and backup phrase):

1. Open settings, in Opera Touch for iOS
2. Scroll to Crypto section and open 'Backup phrase'
3. Tap 'Unlock' and copy/save the backup phrase in a secure place
4. Uninstall and reinstall Opera Touch for iOS
5. After installation, open settings and activate wallet
6. Select "Restore from Backup", sync with desktop and enter the backup phrase you saved previously to restore all assets.
7. Open settings->Crypto and Connect to computer and follow instructions to sync.

Please let me know what worked.