[Solved]Outlook gives error page

[Gufo]

Gufo last edited by leocg

https://outlook.office.com/mail/
This website was working fine until a few weeks ago. When it started giving me the error page (not matter what part of the domain) I just assumed it was an error on outlook's end. Maybe the servers were down.
But upon opening the very same link on other browsers, it works fine.
The error page shows this (non-technical details translated from italian):

Something did not work
The informations requested are impossible to retrieve right now. Retry later.

cId: FC4C25395D5D4DF8B7E2B43CA4130A46
app: Mail
st: 500
reqid: undefined
wsver: undefined
efe: undefined
ebe: undefined
et: ScriptLoadError
esrc: Script
err: ScriptLoadError: Failed to load script: https://owassets.azureedge.net/owamail/2019031102.10/scripts/owa.mail.js
estack: undefined
ts: 18/03/2019 11:00:57

Refresh the page

[leocg]

leocg Moderator Volunteer @Gufo last edited by

I also have an Office 365 email account and I don't see such issue here.

Does the problem happens with a clean profile?

[Gufo]

Gufo @leocg last edited by

@leocg Do you mean while not logged in in opera, or not logged in in outlook?

[Gufo]

Gufo @leocg last edited by

@leocg Actually, I just tried the same page in anonymous mode, to avoid cookies and the automatic login: the page works fine. Should I delete my outlook credentials on opera and retry, or is there something else I should do?

[leocg]

leocg Moderator Volunteer @Gufo last edited by

Try deleting cookies for that page.

[Gufo]

Gufo @leocg last edited by

@leocg I tried removing all cookies regarding that domain, but it wasn't enough. What else could I try?

[leocg]

leocg Moderator Volunteer @Gufo last edited by

You could try a clean profile as I suggested

[Gufo]

Gufo last edited by

I don't know what that is. You mean a new profile? Outlook or opera profile?

[leocg]

leocg Moderator Volunteer @Gufo last edited by

Opera, of course.

https://forums.opera.com/post/138783

[Gufo]

Gufo @leocg last edited by

@leocg So I should rename my opera folder and retry.
But wouldn't renaming the folder forfeit everything customized I have in my browser? Saved passwords, logins, bookmarks...? How can I solve my outlook problem without deleting everything else? Should I bring something from the new opera folder that forms after renaming the first to the old one after I've managed to access outlook, or is there something else I can do?

[leocg]

leocg Moderator Volunteer @Gufo last edited by leocg

Yes, it will reset all your settings and that's why you just rename instead of deleting the folder, so you can get everything back if the problem isn't solved.

The idea is to check if something in your profile is causing the issue so you can start looking for it.

[Gufo]

Gufo last edited by

@leocg Yes, that worked. I could open the website and log in without a problem. How should I proceed now? (Also do I need to keep tagging you? If that's not useful and annoying on your part I'll stop doing that.)

[leocg]

leocg Moderator Volunteer @Gufo last edited by

There's no need tag me although there is no problem with it if you are replying to my post.

At first I would try disabling extensions and resetting the settings to see if it fixes the problem.

[burnout426]

burnout426 Volunteer @Gufo last edited by

@Gufo said in Outlook gives error page:

I tried removing all cookies regarding that domain, but it wasn't enough. What else could I try?

In addition to deleting all cookies for office.com and its subdomains, did you delete all cookies for all live.com and outlook.com domains? You might want to see if there are any cookies for azureedge.net too.

You could also ctrl + shift + del to clear history. You could choose to delete just the "cached images and files" for "all time" if you want. Or, you could clear everything and log back into your sites. I'd try the former first if deleting cookies for the other domains doesn't help.

[Gufo]

Gufo @burnout426 last edited by

Apparently the problem was Opera's adblocker. As soon as I deactivated it, the website worked fine. Thank you both for your help and time, I truly appreciated it.