Problem with synchronising

[chrisenglish]

chrisenglish last edited by

Can anyone help with this please?
I've just done an reinstallation of Windows 10 Home with Opera v45 as default browser (of course!)
The PC has 2 user accounts on it (both Admin rights)
Each user has their own Opera account which worked fine before I had to reinstall Windows
Now, one account connects & syncs OK but the other wont even sign in (from Settings:Browser:Synchronization) When I click sign in, the Synchronization icon appears (all grey) and then disappears. The account is accessible via https://sync.opera.com/web/ though
Any suggestions?

[leocg]

leocg Moderator last edited by

When I click sign in, the Synchronization icon appears (all grey) and then disappears

This may be normal. Does it say that you are connect?

[chrisenglish]

chrisenglish last edited by

No - it looks and behaves as though it won't connect but there's no visual error message. Anyone know if there is a way to see why the connection is failing?

[zalex108]

zalex108 last edited by

Don't know why, but try deleting cache and if necessary Opera cookies too.

[leocg]

leocg Moderator last edited by

No - it looks and behaves as though it won't connect but there's no visual error message

So if you open the menu it doesn't say 'connected as..."?

Anyone know if there is a way to see why the connection is failing?

opera://sync-internals/ may give you a hint.

[chrisenglish]

chrisenglish last edited by

I've cleared cache/cookies and re-tried

sync diagnostics confirms that no sync connection has been successful. This is not really surprising. From that Windows account it has never asked for which account to connect to....

[zalex108]

zalex108 last edited by

Did you changed the Antivirus?

Try disabling it (in any case) and test.

[chrisenglish]

chrisenglish last edited by

I have only just installed Windows and haven't installed AV yet...=:o

[zalex108]

zalex108 last edited by

Did you copied / pasted the profile folder or started from scratch?

In any case try a clean profile, steps on FAQ.