Problem with synchronising

chrisenglish

chrisenglish

Can anyone help with this please?
I've just done an reinstallation of Windows 10 Home with Opera v45 as default browser (of course!)
The PC has 2 user accounts on it (both Admin rights)
Each user has their own Opera account which worked fine before I had to reinstall Windows
Now, one account connects & syncs OK but the other wont even sign in (from Settings:Browser:Synchronization) When I click sign in, the Synchronization icon appears (all grey) and then disappears. The account is accessible via https://sync.opera.com/web/ though
Any suggestions?

leocg

leocg Moderator

When I click sign in, the Synchronization icon appears (all grey) and then disappears

This may be normal. Does it say that you are connect?

chrisenglish

chrisenglish

No - it looks and behaves as though it won't connect but there's no visual error message. Anyone know if there is a way to see why the connection is failing?

zalex108

zalex108

Don't know why, but try deleting cache and if necessary Opera cookies too.

leocg

leocg Moderator

No - it looks and behaves as though it won't connect but there's no visual error message

So if you open the menu it doesn't say 'connected as..."?

Anyone know if there is a way to see why the connection is failing?

opera://sync-internals/ may give you a hint.

chrisenglish

chrisenglish

I've cleared cache/cookies and re-tried

sync diagnostics confirms that no sync connection has been successful. This is not really surprising. From that Windows account it has never asked for which account to connect to....

zalex108

zalex108

Did you changed the Antivirus?

Try disabling it (in any case) and test.

chrisenglish

chrisenglish

I have only just installed Windows and haven't installed AV yet...=:o

zalex108

zalex108

Did you copied / pasted the profile folder or started from scratch?

In any case try a clean profile, steps on FAQ.