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  4. Problem with synchronising

Problem with synchronising

  • Can anyone help with this please?
    I've just done an reinstallation of Windows 10 Home with Opera v45 as default browser (of course!)
    The PC has 2 user accounts on it (both Admin rights)
    Each user has their own Opera account which worked fine before I had to reinstall Windows
    Now, one account connects & syncs OK but the other wont even sign in (from Settings:Browser:Synchronization) When I click sign in, the Synchronization icon appears (all grey) and then disappears. The account is accessible via https://sync.opera.com/web/ though
    Any suggestions?

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  • Moderator

    When I click sign in, the Synchronization icon appears (all grey) and then disappears

    This may be normal. Does it say that you are connect?

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  • No - it looks and behaves as though it won't connect but there's no visual error message. Anyone know if there is a way to see why the connection is failing?

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  • Don't know why, but try deleting cache and if necessary Opera cookies too.

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  • Moderator

    No - it looks and behaves as though it won't connect but there's no visual error message

    So if you open the menu it doesn't say 'connected as..."?

    Anyone know if there is a way to see why the connection is failing?

    opera://sync-internals/ may give you a hint.

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  • I've cleared cache/cookies and re-tried

    sync diagnostics confirms that no sync connection has been successful. This is not really surprising. From that Windows account it has never asked for which account to connect to....

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  • Did you changed the Antivirus?

    Try disabling it (in any case) and test.

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  • I have only just installed Windows and haven't installed AV yet...=:o

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  • Did you copied / pasted the profile folder or started from scratch?

    In any case try a clean profile, steps on FAQ.

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