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    Opera auto-updater has stopped working

    Opera for Windows
    5
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    • leocg
      leocg Moderator Volunteer last edited by

      Try download and run the installer to see if it fix the issue.

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      • robervin1
        robervin1 last edited by

        I did just that, downloaded the installer and ran it. It seemed to work for a couple of days. Now I get the same error message again.

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        • zalex108
          zalex108 last edited by

          Is your system working fine?

          Since when do you receive that error?
          What happened the same day or few days before the problem appeared?

          Maybe your antivirus is blocking the task?

          "You cannot know the meaning of your life until you are connected to the power that created you". · Shri Mataji Nirmala Devi

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          • malcolm569
            malcolm569 last edited by

            I have the same problem,auto updater not working.

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            • malcolm569
              malcolm569 last edited by

              This is a copy of the updater fault on my PC.
              Description
              Faulting Application Path: C:\Program Files (x86)\Opera\44.0.2510.1218\opera_autoupdate.exe

              Problem signature
              Problem Event Name: APPCRASH
              Application Name: opera_autoupdate.exe
              Application Version: 44.0.2510.1218
              Application Timestamp: 58ed11a0
              Fault Module Name: opera_autoupdate.exe
              Fault Module Version: 44.0.2510.1218
              Fault Module Timestamp: 58ed11a0
              Exception Code: c0000005
              Exception Offset: 000000000034be04
              OS Version: 10.0.14393.2.0.0.768.101
              Locale ID: 2057
              Additional Information 1: 4cba
              Additional Information 2: 4cbaecd1903e4a805e33512a7be3c36d
              Additional Information 3: f569
              Additional Information 4: f569d627d8bc0598987dbe86348a300e

              Extra information about the problem
              Bucket ID: 25ce02eb35f6ab44e892d7447b905b2c (120739393754)

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              • robervin1
                robervin1 last edited by

                My system is working fine. I did have a problem with a video driver recently, but that has been resolved. Other than that, it's just Opera that seems bugged.

                I get the auto-updater error every time I run Opera now.

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                • robervin1
                  robervin1 last edited by

                  Here are the program crash details.

                  Problem signature:
                  Problem Event Name: APPCRASH
                  Application Name: opera_autoupdate.exe
                  Application Version: 44.0.2510.1218
                  Application Timestamp: 58ed11a0
                  Fault Module Name: opera_autoupdate.exe
                  Fault Module Version: 44.0.2510.1218
                  Fault Module Timestamp: 58ed11a0
                  Exception Code: c0000005
                  Exception Offset: 000000000034be04
                  OS Version: 6.1.7601.2.1.0.768.3
                  Locale ID: 1033
                  Additional Information 1: d274
                  Additional Information 2: d27450c38dce2934b287b336a30b8098
                  Additional Information 3: 175b
                  Additional Information 4: 175b2eed3af8a1bded503731f096829a

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                  • blackbird71
                    blackbird71 last edited by

                    A C0000005 error results when a program incorrectly or improperly attempts to access an area of the system's 'protected memory'. This can be caused by anything from a program coding error occuring under some particular condition to a conflict/interference with another piece of software during an attempted execution.

                    Typically, the most effective method of finding the exact cause is to track down the Windows mini-dump file on the problem system (typically at a location like C:\Windows\Minidump\Minidump.dmp) and get analysis assistance from one of the websites that help users identify specific crash causes from a minidump file. Note, however, that the system must be set up to allow creation of a minidump file in the Control Panel > Systems > Advanced System Settings > Startup and Recovery > Settings > System failure: Write debugging information > Small memory dump (256 KB) > OK. If the system hasn't been set to write a minidump file, set it to do so and then recreate the problem/error.

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                    • robervin1
                      robervin1 last edited by

                      I went to Control Panel > Systems > Advanced System Settings > Startup and Recovery > Settings > System failure: Write debugging information > Small memory dump (256 KB) and did this. I recreated the error but no file is created in C:\Windows\Minidump

                      Problem signature:
                      Problem Event Name: APPCRASH
                      Application Name: opera_autoupdate.exe
                      Application Version: 44.0.2510.1218
                      Application Timestamp: 58ed11a0
                      Fault Module Name: opera_autoupdate.exe
                      Fault Module Version: 44.0.2510.1218
                      Fault Module Timestamp: 58ed11a0
                      Exception Code: c0000005
                      Exception Offset: 000000000034be04
                      OS Version: 6.1.7601.2.1.0.768.3
                      Locale ID: 1033
                      Additional Information 1: d274
                      Additional Information 2: d27450c38dce2934b287b336a30b8098
                      Additional Information 3: b43c
                      Additional Information 4: b43c5092e71870d1576a9cd066c3c082

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                      • blackbird71
                        blackbird71 last edited by

                        Unfortunately, unless you experience a system crash (not just an apps crash), Windows doesn't write a mini-dump file. In re-reading your original post, it appears only the auto-updater is crashing, so it probably isn't rising to a level sufficient to trigger Windows to create a mini-dump. I apologize for not discerning that from your original post.

                        Unfortunately, the lack of a mini-dump reduces the information available to track down the exact cause. The most fruitful approach then becomes something along the lines of what @zalex108 noted earlier: 'What happened the same day or few days before the problem appeared?' That would include new software installations, updates of existing software (especially video or printer drivers), power failures or other abnormal shutdowns of Windows and/or with apps open, etc. The system's Event Logs can be useful in looking back for errors or warnings that occur just prior to when the problem first appeared.

                        The most typical causes of a c0000005 access violation include corruption of the registry, Windows security and access settings, malware, failing/faulty RAM, as well as defective apps program code. As you can see, the list is broad which can make suggesting a solution path difficult.

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                        • robervin1
                          robervin1 last edited by

                          I did have a video driver problem that caused a BSOD recently. I had to boot to safe mode, roll back to an earlier driver, and then restart. I went a few rounds with AMD about this, and they did another driver update within a several days after that, which I used to upgrade the driver without a problem.

                          I have had no other problems with either the video, nor any more BSOD's. I rolled back the driver, then upgraded past the one that hung my system less than a week later. My system is is not hanging, it's just reporting the Opera error every time I run it.

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