To the moderators with love

  • Some moderators, like leocg, have no idea how really help people who arrives here for the first time, don't speak or write the same language and didn't have found what they looked for in the help files.

    And after saying nothing that before was already known, like "read the FAQ or the help before posting", they close the post and goodbye.

    Is this to help? If the post was not closed, someone humanly better could answer.

  • [Moved to Forum Feedback]

  • In your now-closed thread, without you including at least your Opera version number in the original post, there was very little a helper could fruitfully suggest for solving your problem. @leocg replied that the site worked fine on his system. I can also report it works fine on mine as well. But without knowing your Opera version number and perhaps what OS, anti-malware tools, and browser extensions you have installed, it's difficult for helpers to know anything specific to suggest.

    The point is that if you are going to undertake anything, it's always best to know the correct procedures you're supposed to follow. That includes knowing the proper way to create a problem report when asking for help on a software forum. Near the top of that original forum's index page is a pinned thread entitled "How to post about a problem in Opera".

    In the case of this current thread, it indeed belongs in the Forum Feedback category, which is where it has been properly moved, since it is off-topic for being in your originally-selected forum.

    One additional thought: a new thread from a new user containing minimal technical information but which includes a website URL runs dangerously close to appearing like a spam posting. In a forum that is constantly being hit with spam attempts, that alone can push a moderator to more quickly kill the thread.

  • Let me see:

    First post + newly created account + some generic text like "(insert link here) is not working" or something like that.

    Sorry but this uses to be just spam in 99% of the time. However, if there is a minimal chance of it being part of the remaining 1%, we don't simply remove the post and point out how to better report the problem.

    BTW, English is also not my first language. πŸ™‚

    There are some other language speaking forums here, maybe one better suits you.

  • I see your thread. It would have helped me if you said what version of Opera you were using and even what version of Windows, and whether it was 64-bit windows and whether you were using the 64-bit version of Opera.

    It would have also helped if you were a little more detailed on what you meant by "doesn't work". I didn't know if you meant you don't see the counter at all or that the seconds aren't changing.

    The subject was okay. It didn't mention the site, but that was covered in your post.

    So, for me, it could have been a little more detailed. It gets annoying always having to ask the poster for info like the version that could be provided in the beginning. I think Leo was just saying to try again with a new thread with more info.

    I was also wondering if you had any extensions installed and whether you turned them all off and tried.

    I was also wondering whether you had battery saver mode turned on or turbo turned on or VPN turned on.

    So, I'd say, don't sweat it and just try again.

  • I noticed in this thread that it is suggested and recommended that we know the version number in order to ? ( what ) to make it easier to answer questions?

    Although I have read in other computer help forums that the experts would like as much information as possible. I wonder if there is a way that can be recommended to do that accurately given the reality of programs " updating " to a point of annoyance ( speaking for myself ). And in that process of allowing updates to simply occur whenever the company/developer thinks it's necessary to do many things happen and not all of them are good; although if anyone else has noticed the messages we get are always about " security holes ". Well, at the end of the proverbial day what does a user do? keep a log book next to their computer writing down every version number?

    To help illustrate what I'm attempting to say is this which was copied from Wiki and are only snip-its from one year ( 2014 )

    Opera 22 was released on June 3, 2014, based on Chromium 35. Support for high DPI
    Opera 23 was released on July 22, 2014, based on Chromium 36. A heart menu was added to the address bar
    Opera 24 was released on September 2, 2014, based on Chromium 37.
    Opera 25 was released on October 15, 2014, based on Chromium 38.
    Opera 26 was released on December 3, 2014, based on Chromium 39.

    Each year is similar to this history. What Wiki does not show is this which is my current version

    43.0.2442.1144 This is typical of the version numbers as I recall. What part would you like us to remember?

    Isn't there a part of these requests which are unreasonable to ask a customer/user to remember?

    It's also interesting that other companies will announce that " this call my be recorded for training purposes " but if the customer announces that THEY are recording the call the customer service person announces that the call needs to end if it is recorded.

    I only mention this because in a world that many people think has gone mad the changes ( updates ) happen so fast that few people recall when this, that, or the other thing happened while we are asked to remember which version we were using when the incident happened that we are trying to get answers for.

    So I'm being serious when I ask: " How much are we as user expected to remember "

    Finally I wonder why the original author started this post with " To the moderators with love " I ask because I wonder if some people are worried that some action will be taken against them because someone doesn't like the question. Maybe that's a stretch but I know I find myself second guessing myself a lot when I need to confront an issue. Like today I'm facing the director of the VA hospital to ask her how it's okay to put off being seen at the hospital for 6 months when the bone was broken today.

  • I noticed in this thread that it is suggested and recommended that we know the version number in order to ? ( what ) to make it easier to answer questions?

    To allow people to (try to) give a more correct answer as it may be different depending on the version.

    keep a log book next to their computer writing down every version number?

    Nope, just knowing how to find info about what version is running is enough.

    What part would you like us to remember?

    First one would be enough but as I said above, knowing where to find that info would be better.

    Isn't there a part of these requests which are unreasonable to ask a customer/user to remember?

    Nope.

    So I'm being serious when I ask: " How much are we as user expected to remember "

    You don't need to remember that much.

    I ask because I wonder if some people are worried that some action will be taken against them because someone doesn't like the question

    If your post/question doesn't break the rules, there is nothing to worry about.

  • ...
    Isn't there a part of these requests which are unreasonable to ask a customer/user to remember?
    ...

    Whenever software is updated, it means the computer code within has been changed by altering or addition - or both. When code is changed, the software's detailed functionality or reliability is impacted. Problems or side-effects can arise in one version that didn't appear in another version, or which existed but showed up differently in other versions.

    For others to constructively help a user with problems, it is essential that they know which exact version of software is having the problems - and as much detail about the problems as can be supplied by the user. This is particularly true when those helping are volunteers who often feel they can help most effectively if they can duplicate the problem exactly on their own systems and thus try out possible solutions. In other cases, helpers may be aware of similar problems with certain versions as reported by users elsewhere, and can bring that experience to bear on the current user's complaint - but that requires similarity of version and problem detail.

    Without the user supplying the necessary version (easily obtained in all software) and basic problem details in his initial report, potential helpers must take time and effort to request that the user supply this elemental information which should have been supplied in the first place. Alternatively, helpers may instead simply suggest a few very generic things to try as a remedy, but frequently these will miss the target for a user's specific problem. Either way, time and effort are wasted, and both users and helpers can easily become frustrated by the slow progress that results. That, in turn, often leads to impatient wording and explosive outbursts in postings - all of which could have perhaps been avoided by the user supplying the proper information in their first problem report.

  • jmrmp i noticed that too.. moderator leo closing threads all the time, even banning users for no reason...
    just take a look few topics below, about him. shame.

  • It would be well to keep in mind that there are published rules describing the authority of Opera's forum moderation, and how users should deal with their disagreements over that moderation. Without moderation, forums will almost always eventually disintegrate into meaningless postings, as well as name-calling or personal attacks. That is especially true for postings that disagree with a particular moderation decision. Disagreements with moderation should follow the mechanism outlined in the rules. And at the end of the day, section 6.1 from Opera's Terms of Service always applies. Just sayin'

    From the Forum Rules ( https://forums.opera.com/rules 😞
    Moderators will deal with messages that violate the forum rules by closing threads or deleting or editing messages. Very serious or repeated offenses can lead to a permanent ban from the site. The moderator will usually leave a note as to why the message was moderated. If you disagree with the moderation, contact a moderator directly rather than posting in the forum.

    From Opera's Terms of Service ( http://www.opera.com/terms 😞
    6.1 Opera may terminate User’s access to any part or all of the Services and any related service(s) at any time, with or without cause, with or without notice, effective immediately, for any reason whatsoever, with or without providing any refund of any payments.

  • so I was searhing forums for a dark theme plugin or something similar when I noticed how he banned this guy that opened topic following the rules.. then he locked his topic and banned him again when he complained (with a reason). maybe you should take out garbage out from your own yard before c/p rules.

  • Well, there is no meaning in a topic to discuss the moderators work.

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