Interrupted: Virus Scan Failed - Cannot save image or download anything in Opera 20

  • I've installed Opera 20.0.1387.64 lately and it works fine. However, I can't seem to save image or download anything. Whenever I try to save or download something, I will be given this message in red in the browser's Download list:

    "Interrupted: Virus Scan Failed"

    Also, I noticed that whenever I access About Opera, it will fail to check for updates and give this message:

    "An error occurred while checking for updates"

    I'm not sure if this problem is connected to the download problem but I'll just address it here just in case. If I'm not mistaken, the Opera 20 I'm using is Opera Stable since it has a red 'O' icon.

    Please help!

  • That's a interesting thing you got there. The "error occurred while checking for updates" is known and should be fixed by next update. But the Virus Scan Failed is a new to me. Would be great if you could submit a bug report where you add screenshots and as much information as you can 🙂

  • What antivirus.

  • How do I submit a bug report? Is there an error log that I can access? And how do I add screenshots here?? I use Avira Antivirus on Windows 7 OS but why does the browser need to do a scan for even saving an image?

  • Also, I noticed that whenever I access About Opera, it will fail to check for updates and give this message:
    "An error occurred while checking for updates"

    This is "normal" and happens here often, but the autoupdate works anyhow.

    How do I submit a bug report?

    Opera Bug Report Wizard. Don't forget to also submit the bug to Avira as the problem may be on their side.

    And how do I add screenshots here??

    After have submited the bug report you will receive an e-mail address that you can use to add more info about the bug. Just send the screenshot to that e-mail.

    To add images to the forum, use ![Alt text](/path/to/img.jpg)

  • I didn't configure Avira to scan download on Opera. I just installed Opera 20 and started using it not knowing it has to 'connect' with my antivirus.
    I've sent a bug report anyway.

    Oh and btw, I tried adding new themes to my opera from the library but I got this error: An error occurred when installing the theme undefined.

    I get the feeling this problem is related to the downloads problem.

  • Here's the screenshot:
    cannot download or save image

  • The code to add images here doesn't seem to work...

  • The code to add images here doesn't seem to work...

    How did you use it?

    I didn't configure Avira to scan download on Opera

    But Avira is working in real-time/on the fly? If so, it may be scanning (alomost) everything in your computer, including downloaded files.

  • Oh and btw, I tried adding new themes to my opera from the library but I got this error: An error occurred when installing the theme undefined.
    I get the feeling this problem is related to the downloads problem.

    Probably. Have you tried different versions/installations of Opera?

  • This is what I typed to add images here:
    !"cannot download or save image"'http://www.newgrounds.com/dump/item/41fd55e61d05108e4f17ca4f04a014b5'

    Replace " with square brackets and ' with round brackets.

    I've been using Opera 12 but never encountered such problems. I switched to Blink Engine Opera because more websites started not to load properly in Presto Opera.

  • This is what I typed to add images here:
    !"cannot download or save image"'http://www.newgrounds.com/dump/item/41fd55e61d05108e4f17ca4f04a014b5'

    That link lead to a error page, maybe this is the problem. Also you should use "Alt" before the text.

  • Alt Cannot download or save image
    This time I'm linking from Flickr.

  • This time I'm linking from Flickr.

    I can't see the image here. Are you using a direct link? If i try to open the image on a new tab, it opens Yahoo's login page.

  • Cannot save images or download
    Trying this link from Dropbox.
    https://www.dropbox.com/s/pwuuvbmgci44vq9/cannotdownload_Opera.jpg

  • If I where in your shoes I would assume an infected system and not an Opera issue. Download Malwarebytes or Superantispyware and do a full system scan.

  • @shoukei, your Dropbox image does show up at that URL.

    Have you tried a download of one of the same images using a different browser, such as IE?

    I'm not precisely certain how Avira works on such things, but when a file is accessed on the drive or moved to/from memory, most 'always-on' AVs will examine it, regardless of what app is being used at the time. This is what @leocg is referring to by "real-time/on-the-fly". It's possible that Avira is attempting to do that for download files in a way that interferes with the continuation/completion of Opera's download process in some way (such as not releasing file access back to Opera following the immediate scan, or by interrupting Opera's control of the file in such a way as to boggle Opera). You could try an experiment: if there's a simple image that you can trust to be "clean" on a trusted site, go to that site and temporarily turn off Avira completely (if possible), then try a download of that image. If it downloads successfully, you'll at least know there's an interface issue between Avira and your Opera installation. (Then, of course, be sure to turn your AV back on.)

    In such a case, you should then try a re-install of Opera to see if the problem clears. If that doesn't clear it, file or amend bug reports at both Opera and Avira to include descriptions of what you've tried and their results.

    The other possibilities, which are much lower, is that the files all are indeed infected or that your system was already somehow infected. In those cases, you should also get similar reactions or blockages using another browser.

  • If i'm not mistaken, Opera adds a temporary extension to the files being downloaded. Maybe Avira is somehow unable to do the check and is giving the error message.

  • If i'm not mistaken, Opera adds a temporary extension to the files being downloaded. Maybe Avira is somehow unable to do the check and is giving the error message.

    You may be on the right track. That would explain the AV being cited in the blocking explanation in the OP's image, rather than there simply being some kind of cryptic or generic error message. What would help greatly is if there are any other Avira + Opera 12.1x users out there reading this who could share how things work on their system. Anyone??

  • Does Opera use the .part extension on downloads until the download is complete like some other browsers use?

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