Operal Mail: How to add error logging?

n1kmp

n1kmp

I just installed Opera Mail. I am having troubles sending emails with attachment to Gmail. I saw that Opera Mail can log outgoing mail events but when I opened the accounts.ini file, there was no "Outgoing Log File=" text.

I added "Outgoing Log File=C:\outgoing-log.txt" to the bottom of the [ACCOUNT3] section but it did not make a log file.
I added it under the [ACCOUNTS] section and it did not create a log file.

I did both changes while Opera Mail was off/closed/not running.

How do you add a log file to capture errors???

BTW...the instructions on the web indicate you can locate the file via the help but that is wrong. I located it by chasing down the .exe and searching around.

Background ... I used to use Thunderbird. After a Windows 10 large update (not the initial install), I cannot send emails with attachments to gmail(on any of three accounts). Thunderbird generated an error message indicating it was a timeout problem. I suspect the same here.

I installed Opera Mail hoping to solve the problem but no happiness

Thoughts?

leocg

leocg Moderator Volunteer

I added "Outgoing Log File=C:\outgoing-log.txt" to the bottom of the [ACCOUNT3] section but it did not make a log file.

I added it under the [ACCOUNTS] section and it did not create a log file.

Make sure that the line is under the correct "[accountX]" section and that the file path is between quotes like Outgoing Log File="C:\outgoing-log.txt".

burnout426

burnout426 Volunteer

I opened the accounts.ini file, there was no "Outgoing Log File="

It used to be there, but at some point a bug (or intentional change) caused it to not be there by default. So yes, you have to add it yourself under the accountx section as suggested.

Note though that Opera has support for path replacement keys in file paths in there like {HOME} etc. (which gets replaced with "C:\Users\user" for example). However, a bug crept up with those at some point, so I would avoid them in paths in accounts.ini, which you're already doing.

Outgoing Log File=C:\outgoing-log.txt

If Opera isn't running as administrator, it might not have write access to that area. Set the path to:

C:\Users\your_user_name\desktop\outlog.txt

for example to see if it makes a difference.

n1kmp

n1kmp

burnout426 ... this worked:

If Opera isn't running as administrator, it might not have write access to that area. Set the path to:

C:\Users\your_user_name\desktop\outlog.txt

This generated a logfile.

Thanks!

Now to see what is happening and why it isn't sending. I suspect that the real problem is deep in the bowels of Windows 10.

n1kmp

n1kmp

Update on actually getting the message sent... I noticed that an email with attachment did get sent about 4 hours after sending. I just tried sending with a small .txt file and it went through. A 1.36 .jpg sent right after did not get through. Again, both Opera and Thunderbird are having this problem.

n1kmp

n1kmp

Update 2: I tried sending an email with attachment using the Windows 10 mail app and it does not send as well. I'm convinced the W10 update messed up something.

n1kmp

n1kmp

Now that I have an outgoing log, I do not see any error messages. There is a lot of info and maybe I could deduce an error message but there is nothing like the error message Thunderbird created ... "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.googlemail.com timed out. Try again."

Just a heads up for subsequent readers of this thread.

burnout426

burnout426 Volunteer

Is this with the new 1511 10586.86 Windows 10 cumulative update that just came out?

n1kmp

n1kmp

Yes. Windows Home 1511 10586.86

burnout426

burnout426 Volunteer

Just for kicks, I'll try to see if I can reproduce the problem on my end.

burnout426

burnout426 Volunteer

Using the same Win10 build and Opera Mail (connected to Gmail account), I downloaded http://nuwen.net/img/image/carina/carina_1440x900.png, composed a new message, attached the png file and sent it to another one of my addresses. Worked no problem for me, so I'm not sure.

n1kmp

n1kmp

I have 3 PC's. One is having the problem, the other two work fine. I can't say that it is a W10 problem but it is very coincidental that it started after the update.

2 nights ago I sent, Via Opera, an email with attachment at 1AM that did not go. The next day I noticed it went at 5AM (I think Opera is set to send/rec every 5 or 10 minutes). Yesterday I sent an email, Via T'bird, with attachment and it went right through. I sent another like it shortly after the one that went through and it did not. Last night I sent an email, via T'bird, that did not go and it never got out of the outbox. Forwarding mail also does not go though unless I delete the contents of the original.

n1kmp

n1kmp

Update: I did a Malwarebytes scan & a deep scan using MS AV software (took about 12 hours). The AV software found "Exploit:Java/Obfuscator.AH". It has been removed.

2 out of 3 mail software packages "seem" to be working reliably now (fingers crossed, both hands). Thunderbird does not work but Opera and the MS Mail app works. Not sure how it got there or how long ago. It probably was not the MS update.

Now to figure out T'bird.

Currently running another deep scan.

Thanks all! And seasons greetings.

burnout426

burnout426 Volunteer

Now to figure out T'bird.

I'd check to make sure there are no funky add-ons installed in Thunderbird. Also, in "options" under "Network and Disk Space -> connection settings", I'd make sure Thunderbird isn't set to use a proxy.

Might want to check "C:\Windows\System32\drivers\etc\hosts" to make sure there are no funky entries in it.

Might want to check the WAN and LAN adapters in "Control Panel\Network and Internet\Network Connections" to make sure their TCP/IP properties don't have custom DNS entries.

Might want to check the connection settings in Internet Options in the Control panel to make sure the LAN settings aren't set to use a proxy.

You could reinstall Thunderbird's program files too just in case.

You might want to check your AV's email scanner settings for Thunderbird too.

You might want to make sure the java plug-in isn't active in Thunderbird too (even though plug-ins shouldn't load in messages), just to be safe.

n1kmp

n1kmp

burnout426, Thanks for the suggestions!

I did as you suggested and all seems well. I had already reinstalled T'bird. None-the-less, T'bird still cant send emails that have attachments or forwards (that probably have an attachment).

Regarding "-> connection settings", I'd make sure Thunderbird isn't set to use a proxy."

It is set to use the system settings for proxys but when I set it to use no proxy it did not affect it (did not send)

n1kmp

n1kmp

Also, I don't know how long ago MS-AV found the file. It could have been on that run or years ago. It doesn't let you know unless you look in the history file...which I usually don't. It just does its thing in the background.

burnout426

burnout426 Volunteer

I did as you suggested and all seems well.

Ok.