Videos won't play

[leocg]

leocg Moderator Volunteer last edited by

It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

Do you have turbo or/and "click to play" enabled by chance?

[A Former User]

A Former User last edited by

Leo, he said he tried Turbo.

I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...

You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

[leocg]

leocg Moderator Volunteer last edited by

Leo, he said he tried Turbo.

Well, there is still click to play to check.
With it enabled, videos don't play for me on that site.

[sirohmah]

sirohmah last edited by

Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

[murray]

murray last edited by

Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

I tried that, it made no difference (but thanks for the suggestion).

[murray]

murray last edited by

It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

Do you have turbo or/and "click to play" enabled by chance?

Turbo is turned off. Click to Play is also off (it's set to "Run all plug-in content (recommended)").

[murray]

murray last edited by

Your using and out of date version of Opera time to update
latest version is 34.0.2036.25
and all the videos on Stuff work fine for me here in Napier

Yeah, I'm now running 34.0.2036.25, it updated since I originally posted at the beginning of December.

[murray]

murray last edited by

Leo, he said he tried Turbo.
I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...
You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

This is what I see when the page with a video loads, without me having clicked on anything to make the video play:

I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

[leocg]

leocg Moderator Volunteer last edited by

I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

Chrome doesn't rely on the OS to play videos, it uses its own library afaik.

What does opera://media-internals/ says when you try to load the video?

[digiface]

digiface last edited by

There might be something changed in opera://flags/ You can try reset all options to default values. There's a button for that in the right upper corner.

Also, you can try disabling all the browser add-ons/extensions, such as ad-blockers etc.

[murray]

murray last edited by

I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

Chrome doesn't rely on the OS to play videos, it uses its own library afaik.
What does opera://media-internals/ says when you try to load the video?

Wow, I didn't know about opera://media-internals, thanks!

Under the Player tab it says:

render_id: 248
player_id: 0
pipeline_state: kStopped
event: WEBMEDIAPLAYER_CREATED
url: https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4
total_bytes: 19124866
streaming: false
single_origin: true
passed_cors_access_check: false
range_header_supported: true
error: FFmpegDemuxer: open context failed
pipeline_error: demuxer: could not open

Does that tell you anything?

[leocg]

leocg Moderator Volunteer last edited by

Does that tell you anything?

Just that Opera can't open the video file.

What happen if you try to open the link of the video in a new tab?

[murray]

murray last edited by

There might be something changed in opera://flags/ You can try reset all options to default values. There's a button for that in the right upper corner.
Also, you can try disabling all the browser add-ons/extensions, such as ad-blockers etc.

I tried resetting the flags back to default, but that didn't help. I also tried turning off my ad-blocker but that too didn't help.

[murray]

murray last edited by

Does that tell you anything?

Just that Opera can't open the video file.
What happen if you try to open the link of the video in a new tab?

I forgot to mention that the videos play ok in IE 11.

This is what I get if I try to open the video URL in a new tab:

[leocg]

leocg Moderator Volunteer last edited by

This is what I get if I try to open the video URL in a new tab:

Why the url is different? Have you tried the same video (https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4)?

[murray]

murray last edited by

This is what I get if I try to open the video URL in a new tab:

Why the url is different? Have you tried the same video (https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4)?

I get the same thing with that URL too.

Occasionally stuff.co.nz will put up embedded Youtube videos, and they work ok.

[leocg]

leocg Moderator Volunteer last edited by

Occasionally stuff.co.nz will put up embedded Youtube videos, and they work ok.

It's probably using a different codec or even flash.

[digiface]

digiface last edited by

Do you have CCleaner? Clean Opera's caches with it, or manually clear them. Also clear Opera's Media Cache, Application Cache and GPUCache. Latest CCleaner cleans Media- and GPUCache. I think you have to manually clear Application Cache.

Clearing the caches is just troubleshooting and cannot tell for sure, if it helps.

General- and Media Cache are located in C:\Users\Username\AppData\Local\Opera Software\Opera Stable

Other caches are located in C:\Users\Username\AppData\Roaming\Opera Software\Opera Stable

[tekpete]

tekpete last edited by

My OS is Windows 7 and my Opera version is 34.0.2036.47. I was getting an error message about the Widevine Content Decryption Module and to go to opera://plugins and to make sure it was enabled - it was, so I tried clearing the browsing data and a few more things. I don't know what went wrong because it was working fine a couple of months ago.

Eventually I contacted Amazon Prime which was a complete waste of time. I didn't catch the man's name but he didn't seem to be able to grasp what my problem was even though I told him about the error message about the Widevine Content Decryption Module and that I was getting error 7235 so he kept me on hold for 5 minutes and then told me it was a problem with the Widevine Content Decryption Module, I pointed out that I'd already mentioned that. His "solution" was for me to use Google Chrome browser - I will not use any software by Google after my experiences with their Graphics Program; Picarso (I'll spare you all the details).

I was prepared to cancel my Amazon Prime subscription, mainly because they no longer support my Smart TV Box (It's a Samsung BD-D8500M - am I now supposed to throw it in the dustbin?). If I can't play the videos that I'm paying money for every month there's no point in continuing with it.

After some procrastination; I decided to uninstall Adobe Flash player then download it again and reinstall it. I rebooted, went back to Amazon Prime and did a quick check by watching the trailer to "The Great Gatsby" - and it played fine (it didn't previously).

I also had a problem with a video on Facebook; the video was there and the sound played through my PC speakers but not through the HDMI lead and on the TV's speakers but that now seems to have sorted itself out with reinstalling Adobe Flashplayer.

I still have a problem with getting the BBC's Radio Player to work - it worked in the past but not now (I hoped that reinstalling Adobe would have fixed it).