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    Videos won't play

    Opera for Windows
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    • murray
      murray last edited by

      I tried Opera on my desktop PC and the videos work fine on there, so it must be something to do with my settings on my netbook.

      They use the same OS? Opera relies on the OS to play some videos.

      No, the one that plays videos ok is still running Windows XP, the one that won't play videos is running Windows 7. It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

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      • A Former User
        A Former User last edited by

        Your using and out of date version of Opera time to update

        latest version is 34.0.2036.25

        and all the videos on Stuff work fine for me here in Napier

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        • leocg
          leocg Moderator Volunteer last edited by

          It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

          Do you have turbo or/and "click to play" enabled by chance?

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          • A Former User
            A Former User last edited by

            Leo, he said he tried Turbo.

            I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
            Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...

            You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

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            • leocg
              leocg Moderator Volunteer last edited by

              Leo, he said he tried Turbo.

              Well, there is still click to play to check.
              With it enabled, videos don't play for me on that site.

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              • sirohmah
                sirohmah last edited by

                Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

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                • murray
                  murray last edited by

                  Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

                  I tried that, it made no difference (but thanks for the suggestion).

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                  • murray
                    murray last edited by

                    It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

                    Do you have turbo or/and "click to play" enabled by chance?

                    Turbo is turned off. Click to Play is also off (it's set to "Run all plug-in content (recommended)").

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                    • murray
                      murray last edited by

                      Your using and out of date version of Opera time to update
                      latest version is 34.0.2036.25
                      and all the videos on Stuff work fine for me here in Napier

                      Yeah, I'm now running 34.0.2036.25, it updated since I originally posted at the beginning of December.

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                      • murray
                        murray last edited by

                        Leo, he said he tried Turbo.
                        I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
                        Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...
                        You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

                        This is what I see when the page with a video loads, without me having clicked on anything to make the video play:

                        stuff.co.nz

                        I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

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                        • leocg
                          leocg Moderator Volunteer last edited by

                          I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

                          Chrome doesn't rely on the OS to play videos, it uses its own library afaik.

                          What does opera://media-internals/ says when you try to load the video?

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                          • digiface
                            digiface last edited by

                            There might be something changed in opera://flags/ You can try reset all options to default values. There's a button for that in the right upper corner.

                            Also, you can try disabling all the browser add-ons/extensions, such as ad-blockers etc.

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                            • murray
                              murray last edited by

                              I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

                              Chrome doesn't rely on the OS to play videos, it uses its own library afaik.
                              What does opera://media-internals/ says when you try to load the video?

                              Wow, I didn't know about opera://media-internals, thanks!

                              Under the Player tab it says:

                              render_id: 248
                              player_id: 0
                              pipeline_state: kStopped
                              event: WEBMEDIAPLAYER_CREATED
                              url: https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4
                              total_bytes: 19124866
                              streaming: false
                              single_origin: true
                              passed_cors_access_check: false
                              range_header_supported: true
                              error: FFmpegDemuxer: open context failed
                              pipeline_error: demuxer: could not open

                              Does that tell you anything?

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                              • leocg
                                leocg Moderator Volunteer last edited by

                                Does that tell you anything?

                                Just that Opera can't open the video file.

                                What happen if you try to open the link of the video in a new tab?

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                                • murray
                                  murray last edited by

                                  There might be something changed in opera://flags/ You can try reset all options to default values. There's a button for that in the right upper corner.
                                  Also, you can try disabling all the browser add-ons/extensions, such as ad-blockers etc.

                                  I tried resetting the flags back to default, but that didn't help. I also tried turning off my ad-blocker but that too didn't help.

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                                  • murray
                                    murray last edited by

                                    Does that tell you anything?

                                    Just that Opera can't open the video file.
                                    What happen if you try to open the link of the video in a new tab?

                                    I forgot to mention that the videos play ok in IE 11.

                                    This is what I get if I try to open the video URL in a new tab:

                                    Video

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                                    • leocg
                                      leocg Moderator Volunteer last edited by

                                      This is what I get if I try to open the video URL in a new tab:

                                      Why the url is different? Have you tried the same video (https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4)?

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                                      • murray
                                        murray last edited by

                                        This is what I get if I try to open the video URL in a new tab:

                                        Why the url is different? Have you tried the same video (https://assets.stuff.co.nz/video/production/1451429022625-darts best.mp4)?

                                        I get the same thing with that URL too.

                                        Occasionally stuff.co.nz will put up embedded Youtube videos, and they work ok.

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                                        • leocg
                                          leocg Moderator Volunteer last edited by

                                          Occasionally stuff.co.nz will put up embedded Youtube videos, and they work ok.

                                          It's probably using a different codec or even flash.

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                                          • digiface
                                            digiface last edited by

                                            Do you have CCleaner? Clean Opera's caches with it, or manually clear them. Also clear Opera's Media Cache, Application Cache and GPUCache. Latest CCleaner cleans Media- and GPUCache. I think you have to manually clear Application Cache.

                                            Clearing the caches is just troubleshooting and cannot tell for sure, if it helps.

                                            General- and Media Cache are located in C:\Users\Username\AppData\Local\Opera Software\Opera Stable

                                            Other caches are located in C:\Users\Username\AppData\Roaming\Opera Software\Opera Stable

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