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    Can't launch Opera, clean installation or admin account didn't help

    Opera for Windows
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    • radio303
      radio303 last edited by radio303

      Hello everyone. I cannot launch Opera 106 64-bit on a latest Windows 10 22H2 build.

      It haven't been used for a while (actually it's my sister-in-law's PC).

      After updating Windows from 21H2 I tried to launch the browser but I got only black square, then a biiger white square, three of four times, then nothing.

      I wiped out the browser with the user data, made a fresh install with the standalone installer, changing the 32-bit version with a 64-bit, launched it as administrator, launched it from Administrator account, but I get the same. The disk check, as well as sfc /scannow and dism, were performed. No errors shown in Event Logger.

      I enabled logging but I don't know how to properly read the log file.

      What I noticed was:

      [5380:4576:0124/150938.342:ERROR:gl_display.cc(515)] EGL Driver message (Error) eglCreateContext: Requested GLES version (3.0) is greater than max supported (2, 0).
      [5380:4576:0124/150938.392:ERROR:gl_display.cc(515)] EGL Driver message (Error) eglCreateContext: Requested GLES version (3.0) is greater than max supported (2, 0).

      [732:7976:0124/150940.130:WARNING:prefs_data_provider.cc(192)] ui.sharpen_images is not registered.

      [732:4668:0124/150940.247:ERROR:partner_bookmarks_utils.cc(270)] Unable to read partner speeddials file.
      [732:4688:0124/150940.290:VERBOSE1:partner_rules_storage_impl.cc(55)] Can't read storage file.

      [5380:4576:0124/150946.188:ERROR:context_group.cc(457)] ContextResult::kFatalFailure: too few uniforms or varyings supported.
      [8908:7320:0124/150946.278:VERBOSE1:configured_proxy_resolution_service.cc(1096)] Failed configuring with PAC script, falling-back to manual proxy servers.
      [8908:7320:0124/150946.281:VERBOSE1:configured_proxy_resolution_service.cc(1096)] Failed configuring with PAC script, falling-back to manual proxy servers.
      [8908:9084:0124/150946.386:WARNING:backend_impl.cc(1759)] Destroying invalid entry.
      [8908:9084:0124/150946.386:WARNING:backend_impl.cc(1759)] Destroying invalid entry.
      [732:7188:0124/150946.157:ERROR:block_files.cc(443)] Failed to open C:\Users\diana\AppData\Roaming\Opera Software\Opera Stable\GrShaderCache\data_2

      [6408:1272:0124/150949.370:ERROR:process_singleton_win.cc(455)] Lock file can not be created! Error code: 32
      [6408:1272:0124/150949.370:ERROR:chrome_main_delegate.cc(676)] Failed to create a ProcessSingleton for your profile directory. This means that running multiple instances would start multiple browser processes rather than opening a new window in the existing process. Aborting now to avoid profile corruption.

      [9596:10216:0124/152932.505:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access denied. (0x5)

      Any help would be appreciated.

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      • burnout426
        burnout426 Volunteer last edited by

        Try starting Opera in a command prompt like this:

        "C:\Users\yourusername\AppData\Local\Programs\Opera\launcher.exe" --disable-gpu
        

        to test if that works. If so, you can adjust the Angle flag for your GPU to test if it helps (once you restart Opera normally). Or, you can disable hardware acceleration at the URL opera://settings/system.

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          radio303 1 Reply Last reply
        • radio303
          radio303 @burnout426 last edited by

          @burnout426 Tried that, didn't help

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          • burnout426
            burnout426 Volunteer last edited by

            Another thing to try is to create a new user account on Windows (local one not tied to a Microsoft account), log into it and see if Opera loads fine there. If so, you know it's something messed up with the existing accounts.

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            • burnout426
              burnout426 Volunteer last edited by

              It might be one of the anti-virus programs list at https://www.reddit.com/r/operabrowser/wiki/opera/known_issues/#wiki_opera_closes_right_away that's interfering.

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                radio303 1 Reply Last reply
              • radio303
                radio303 @burnout426 last edited by radio303

                @burnout426 I only have Windows Defender & I assume that if the Administrator account didn't make it, no user account might. I only have local accounts. The machine was initially instaled with the Microsoft account 4 years ago, MS Office is shared with this account on another machine, but this account doesn't function there for a very long time.

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                  burnout426 1 Reply Last reply
                • burnout426
                  burnout426 Volunteer @radio303 last edited by

                  @radio303 said in Can't launch Opera, clean installation or admin account didn't help:

                  I assume that if the Administrator account didn't make it, no user account might.

                  I wouldn't assume and would check just to make sure. It might not be a permission issue and could be something else.

                  I only have Windows Defender

                  Did you check the Smart App Control settings in Windows Security to make sure it's off?

                  Try turning off all the options in the Reputation-based protection section in Windows Security too to test if that helps.

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                  • burnout426
                    burnout426 Volunteer last edited by

                    @radio303 said in Can't launch Opera, clean installation or admin account didn't help:

                    I enabled logging

                    Can you enable logging for a test standalone installation to a folder named "Opera Test" on your desktop?

                    In the log you provided, there are some signs of profile write permission errors, but you said you tried a standalone installation too. Would be interesting to see if those same errors happen there too or not.

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                    • burnout426
                      burnout426 Volunteer last edited by

                      You can try uninstalling Opera and removing anything left over including the local and roaming "Opera Software" folders. Then try reinstalling. That more-thorough uninstall might help. Not sure though, but worth a try.

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                        radio303 1 Reply Last reply
                      • radio303
                        radio303 @burnout426 last edited by

                        @burnout426 Well I wiped Opera again, looking for every registry entry with F3 manually for about an hour. After I reinstalled Opera I tried --disable-gpu again and it worked! Maybe I should have tried that twice yesterday. Thank you so much!..

                        I chose opengl in the flag, and I see that hardware acceleration is turned off. Should I try to find an option where it's on or leave it as it is?

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                          burnout426 1 Reply Last reply
                        • burnout426
                          burnout426 Volunteer @radio303 last edited by

                          @radio303 I would try to find an option that works with hardware acceleration on so that you get better performance and only turn off hardware acceleration as a last resort.

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