The browser is constantly crashing

[Forber]

Forber @leocg last edited by

@leocg said in The browser is constantly crashing:

Did you try a new profile directory?

In what way? I tried to completely delete the application with all the files, but it pulls the history (I didn't fully understand where from) and the application breaks. also, of course, I would like to have such a bug fixed

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber When you uninstalled it, did you choose to remove your data?

[Forber]

Forber @leocg last edited by

@leocg said in The browser is constantly crashing:

When you uninstalled it, did you choose to remove your data?

On MAC, however, the deletion differs from Windows. In the list of applications, the app is transferred to the trash and that's it, there is no window like on Windows where you can select options

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber But the user data is removed? If you reinstall the app, you will have your data back or you will have to add everything (bookmarks, history, passwords,etc) again?

[Forber]

Forber @leocg last edited by

@leocg No, they're pulling up. I reinstall, at the moment of the first launch, the old data is pulled up, tabs open, a tab with an emulator opens - and I'm in the chain. From where it pulls authorization and account, I did not fully understand, I did not find folders on the laptop after deletion

[Forber]

Forber last edited by

@leocg, what should I do in this case?

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber If possible, try to rename the profile directory.

[A Former User]

A Former User last edited by

You can use uninstall software for Mac by the way, which will remove your Opera data. Worked for me.

[Forber]

Forber @leocg last edited by

@leocg, @Lord-of-the-Lost, as a result, I deleted the Opera, searched for files on the MAC with the name Opera, found nothing, installed it again, the error was reproduced again - the browser crashed

[Forber]

Forber @Forber last edited by

@leocg, @Lord-of-the-Lost, folks?

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber No ideas.

[Forber]

Forber @leocg last edited by

@leocg, do you know how to contact official technical support or invite them to this topic?

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber This is the place to get support. if you can access opera://crashes and there are crash logs generated by those crashes, you can send it to Opera so they can investigate.

[leocg]

leocg Moderator Volunteer @Forber last edited by

@forber Even if you don't have a crash log, you can report the issue to Opera in https://opera.atlassian.net/servicedesk/customer/portal/9

[Forber]

Forber @leocg last edited by

@leocg, I wrote to support, thank you