Netflix Error O7121-1331

[burnout426]

burnout426 Volunteer @femwynn last edited by

@femwynn All URLs are legit and safe. We can start slow though.

What version Windows do you have? And, do you know if it's an "N" edition of that version.

At https://html5test.com/, does it say "yes" for both h.264 and aac?

[femwynn]

femwynn @burnout426 last edited by

@burnout426 windows 10 home version. and yes it says yes to both.

[burnout426]

burnout426 Volunteer @femwynn last edited by

@femwynn Okay. Does https://bitmovin.com/demos/drm show "Using Widevine" above the video after the page fully loads?

[femwynn]

femwynn @burnout426 last edited by

@burnout426 yes

[burnout426]

burnout426 Volunteer @femwynn last edited by

@femwynn Okay, click the Menu at the top left of Opera and goto settings. Click "Advanced" and then "Browser" in the left-hand pane. Then, scroll down to the "System" section, turn off hardware acceleration, and restart Opera?

Does that fix it?

[femwynn]

femwynn @burnout426 last edited by

@burnout426 nope

[burnout426]

burnout426 Volunteer @femwynn last edited by burnout426

@femwynn Okay. Turn that back on and restart Opera.

Then, Menu -> Settings, scroll down to "privacy and security", click "cookies and other site data", click "see all cookies and site data", type netflix.com in the search-cookies field and click "remove all shown". Then log into Netflix again and try things.

[femwynn]

femwynn @burnout426 last edited by

@burnout426

[burnout426]

burnout426 Volunteer @femwynn last edited by

@femwynn Type opera://flags in the address field and press enter. In the search field on the flags page, search for reduce. Then, enable the "Reduce User-Agent request header" flag and restart Opera to see if that helps. If not, turn the flag back to its default.

[burnout426]

burnout426 Volunteer last edited by

Other things you can try:

• Menu -> Extensions -> Extensions and disable any extensions you installed to see if one is the culprit.

• If you have Opera's VPN turned on, try it with it off.

• If you have Opera's adblocker and tracking protection turned on, you can click the icon in the address field when on netflix.com and turn them off for the site to see if that helps.

• Menu -> New private window to see if things work fine there.

• You can test in another browser like Vivaldi. to see if it has the problem also. If so, it might be something outside of Opera that's causing the problem like some security/anti-virus software you have.