web based media has no sound in Opera

burnout426

burnout426 Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

"site preferences"

Any suggestions for use of site preferences are just for testing to try and see if it helps to lead us to the cause. Don't consider them solutions at the moment.

burnout426

burnout426 Volunteer

Do a test. Download the Opera installer, launch it, click "options", set "install path" to a folder named "Opera Stable Test" on your desktop, set "install for" to "standalone installation", make sure "import data from default browser" is unchecked, and install.

Test in that Opera, but do not import anything, do not install any extensions, do not enable Opera Sync, do not enable Opera's VPN, and do not enable Opera's adblocker and tracking protection. This will tell you if your normal Opera has a profile problem.

Is audio still disabled there too? You can use https://hpr.dogphilosophy.net/test/opus.opus again to test.

If it's still disabled there, do "Opera Beta Test" and "Opera Developer Test" standalone installations of Opera Beta and Opera Developer from https://www.opera.com/download and test in them. Same problem or do they work fine? If the latter, your problem is probably already solved and the fix is just waiting to reach Opera Stable.

In your testing, try with https://www2.cs.uic.edu/~i101/SoundFiles/CantinaBand3.wav too to see if there's any difference.

burnout426

burnout426 Volunteer

See https://www.howtogeek.com/244963/how-to-adjust-the-volume-for-individual-apps-in-windows. Check that Opera isn't just muted on the computers you're using.

john-phd

john-phd

Reinstall the software. yeah, I could try that since nothing else works, however I suspect that when I install the full copy (not a beta, not a stable standalone) once updated or whatever, the outcome will be the same, it's kind of how I got here probably. I may try that, but since I could care less about coding and how it actually works. The thought of playing around with it for hours in an amateur debugging adventure is not very appealing.

I would imagine that like Chrome, there would be a button that mutes sound somewhere. After all, in my earlier post, it clearly shows sound is disabled. I want to "enable" it. It seems ridiculous to buy a new car because you have a flat tire you know? I was looking more along the lines of the simple answer of turning the sound back to "ON" since there does not seem to be a problem with the browser installation, per se.

And I can say that, because it works fine. Except for the no sound part. I will compare to Chrome for the moment, that with some past update, chrome has placed a mute button atop the browser window. This button allows mute/unmute when you have something with sound. I anticipated something like that. Maybe the developers forgot about that since they wanted it to have all the other bells and whistles but forgot the basics.

animaxtor

animaxtor

Hi. I was having the same issue on a desktop computer running Kubuntu 18.04. My problem was having multiple sound cards: an integrated one and a USB one and disabling the one I don't use fixed it.
@john-phd Check if your laptop also has multiple audio outputs (ie: sound card + hdmi)

john-phd

john-phd @animaxtor

@animaxtor

No, it does not have multiple outputs. Earlier in this thread I briefly explained that it used to work, and I have done the usual troubleshooting steps. Sound works in all other browsers, and at some point stopped working in Opera.

I also stated earlier that within opera, sound is disabled (I posted a graphic/screen shot of the diagnostic). This is the problem, not the sound card.

burnout426

burnout426 Volunteer

For both the Windows 10 and Windows 7 systems, what sound device (exact model and revision) and driver version do you have?

john-phd

john-phd @burnout426

@burnout426

Seriously?

Intel Display Audio (driver 10.26.0.1)
Realtek (driver 6.0.1.8622)

Animaxtor had a point, this looks like two audio outputs, and when plugged into the docking station there is actually 3. Having tried all 3 after the previous suggestion, that didn't work. I suspect is is because the SOUND IS DISABLED IN OPERA.

I did my magic on the 7 system it works. I am not sure what point it started working, becuase I don't spend my days watching videos. But I did some things and apparently patched up the problem. You know, cleaning out old software, doing updates, that kind of thing.

john-phd

john-phd @animaxtor

@animaxtor

Update to my earlier response (at 7 AM when I was getting ready for work) there are two outputs, and there are three outputs when using a docking station.

Using any one of the three, no sound. Problem remains.

burnout426

burnout426 Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

Intel Display Audio (driver 10.26.0.1)
Realtek (driver 6.0.1.8622)

In the device manager, disable the intel Display Audio device. Then, disable the Realtek device and enable it again (and restart Opera if it's open), or restart the computer. Use headphones or speakers connected directly to the audio out jack on the PC.

Or, is the PC hooked up to a monitor with an HDMI cable where the monitor has speakers and gets the audio from HDMI? If that's the case, you might have to set the Intel Display Audio driver as the default audio device in Windows settings (to make Opera happy). If that's the case, that might be something for one of the Opera devs to go on.

john-phd

john-phd

I'll humor you.

It didn't work. Which is kind of what I was thinking would be the outcome, since sound is disabled in Opera (per the diagnostic that you referred me to on October 1). I am fairly certain that there is not much wrong with the sound card other than it's an OEM built into a DELL, which I would never purchase for myself but that is only a preference. The presence of two (or three) sound cards to me is a bit lame and redundant, and likely useless but I didn't design it.

Also I'll reiterate what I said earlier on. By the time I get to the forums, I've already tried everything I know, and I know a lot. I could itemize my steps, which would take time and would be ignored, based on quite a lot of previous experience. But since you bring up the topic of Opera developers, in what way can I ask Opera developers (or their technical support) a question? They have adopted the microsoft model for users helping other users in forums which keeps everyone busy and off of their payroll hours. While effective as a business model, there is little ground covered so far in most cases.

On that same topic, you mention that the "default audio output" for opera may not be what I am using. This would be interconnected with my earlier question, "if there is a mute button, where do I find it?" So since you brought it up, where would I find the setting for default sound card settings for Opera? I imagine I would also find the volume and "enable" feature in the same place. A helpful hint is that it is not in windows settings, because the system settings for the sound work for everything else. I would not be surprised if Opera defies the default system settings, but if so, where would I look for that? I know this is possible because Chrome will only use a US keyboard, and I have a Swedish keyboard which is why I use opera as much as I do, It doesn't fight me constantly.

So once more, how do I enable sound in my Opera browser? this is the question.

john-phd

john-phd @burnout426

I thought that it was a little hoaky that 2 (or three) sound cards would be present. So a quick look online shows me that these are what we used to call "virtual devices" which is present in device manager, but is not a physical piece of hardware. It is how the software and drivers are written.

Intel Display audio is a driver for HDMI devices. There is no speakers or audio on my monitor so we can rule that out, and disable it. Odd it even appears in device manager, I am reading that it usually does not.

My tertiary (3rd) audio device is Realtek USB audio. According to what i am seeing, this is the docking station for the laptop, and appears to be a virtual device. This has not worked for Opera, nor have the built in laptop speakers (Realtek sound card, which is physically present) since april. That is, there is no sound whether or not I am connected to the docking station.

So, since I am not using HDMI for audio, I will disable it permanently. It's a loose end. I updated the driver for the USB Audio (which should not matter) and there is no update for the physical soundcard. No dice. I should say no sound in Opera after the update and subsequent reboot.

burnout426

burnout426 Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

On that same topic, you mention that the "default audio output" for opera may not be what I am using. This would be interconnected with my earlier question, "if there is a mute button, where do I find it?" So since you brought it up, where would I find the setting for default sound card settings for Opera? I imagine I would also find the volume and "enable" feature in the same place. A helpful hint is that it is not in windows settings, because the system settings for the sound work for everything else.

Opera doesn't have a mute button. Opera doesn't have any default sound device settings. I was indeed referring to sound settings that you get by hitting the Windows key + r to open the run dialog, typing control mmsys.cpl sounds and pressing enter. Specifically, on the Playback tab, I wanted you to double-check that the Realtek device is set as the default device. Also, when the Realtek device is selected on the Playback tab, click properties. In its properties, *if* it's a 4 channel or more audio device, play with the settings (like surround settings or forcing stereo etc.). Also, if the Realtek device has both front and rear speaker outputs, and you're only using one of them, try plugging the speakers into the other. Again, try this if you haven't already, not as a solution, but a test as Opera has had trouble with 4-channel cards in the past.

burnout426

burnout426 Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

But since you bring up the topic of Opera developers, in what way can I ask Opera developers (or their technical support) a question?

Basically, you try to get the bug confirmed here on the forums. Then, once it's confirmed, you file a bug and post the bug number in the forum thread. Then, someone will CC some QA/developers to have them look at the bug to try and confirm the problem themselves. Once confirmed, they can assign someone to fix it.

However, no one here can confirm. Everything works fine for us in Opera. All signs point that it's device-specific, which is why the actual Realtek model number is needed (in addition to the driver version).

When a bug can't be reproduced with existing hardware, sometimes a dev might be able to get a hold of the same device you have (if you give enough details) to try and sort things out.

In short, we haven't even passed the reproduction stage here in the forums. But, since it might be device-specific, you can file a bug report and mention the bug number here. But, you're going to have to specify lots of details in the bug report itself including the exact sound device model you have on both systems. But, you can also, additionally include the link to this thread in the report.

john-phd

john-phd @burnout426 This post is deleted!

john-phd

john-phd @burnout426

@burnout426 so you are explaining that if a bug report is generated by users in the forums, then the developers will take note? That sounds like it would be super reliable.

As to the other requests for the past month, I have run on this hamster wheel the entire time, the sound devices are in order, in every way. Prior to coming here (which I was loathe to do) I found that up until 2017 or so this was a recurring problem with the browser, and there was a fix for it. However, the fix at that time which was in Opera Labs, is a setting that no longer exists where it did at that time. This information is easily found online, some of it is in these forums, from long ago.

For a multimedia interface, which is all a browser really is sometimes, to not have audio controls somewhere makes very little sense. To point this out one more time, you had me do a diagnostic which shows that sound is disabled within Opera. So either the diagnostic is giving wrong information, or.... somebody else is. Everything else related to the sound card and drivers is tip top. Likewise, for a piece of software to defy system settings (which I have seen, as I already said) seems one possibility. While I do not write code, all of this is available somehere if one knows where to look. I did look, but the audio settings that existed in 2017 don't exist anymore, in the same place. But, I feel confident they still exist, the question is where. And I am fully aware there is no mute button, thank you for that captain obvious. And sending me back to control panel to check my default audio (playback) device? We covered that already. I like to move forward when possible.

I will also remind you that this was on two systems, not one, but two systems, with different software and different hardware, and different operating systems.

But it's cool, this will be marked "solved" with the passing of enough time, and nothing new will come from it. Cheers!

leocg

leocg Moderator Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

so you are explaining that if a bug report is generated by users in the forums, then the developers will take note?

They will take note of any bug reported. The idea of discussing the issue in the forum is to (try to) see if other users have the same issue, what may indicate a bug inn the software or if the problem happens only with the person, what may point to a different cause or, eventually, to a very specific bug.

john-phd

john-phd @leocg

@leocg no shit?

leocg

leocg Moderator Volunteer @john-phd

@john-phd ???

burnout426

burnout426 Volunteer @john-phd

@john-phd said in web based media has no sound in Opera:

Prior to coming here (which I was loathe to do) I found that up until 2017 or so this was a recurring problem with the browser, and there was a fix for it. However, the fix at that time which was in Opera Labs, is a setting that no longer exists where it did at that time. This information is easily found online, some of it is in these forums, from long ago.

You need to provide links for us to know what you're referring to.

@john-phd said in web based media has no sound in Opera:

And sending me back to control panel to check my default audio (playback) device? We covered that already.

You never gave a direct answer to that question earlier in the thread. So, I asked again and again you didn't give a direct answer for it.

I also asked about what sound card and driver you had. You mentioned the brand and the driver version, but you didn't mention the model. So, I asked you that again. And, this info is needed for both systems.

I asked you to try a standalone installation to rule out profile issues. You said you wouldn't try it. If you don't try with a fresh profile (a standalone installation is the best way to do that), we can just assume that the problem is your profile and not Opera.

I asked you to try specific audio files here, but you didn't.

I asked you what html5test.com shows for aac support. You never said and just posted a pic of the total score for the test.

I asked you to post what opera://media-internals says for one of the media files it's trying to play. You just showed a pic of each of the collapsed sections instead of the info in one of them. There's a "copy log to clipboard" that you need to paste here (each line indented by 4 spaces). You also posted a pic of what's on the audio tab. Those values are fine and are not saying audio is disabled. Also, why a video is playing, we need to see what's on the audio focus tab. This is requested by a dev that looked at this thread.

Also, are the Win7 and Win10 "N" editions?

You said Chrome and Tor work fine. But, it's important to know what Vivaldi does as it's a Chromium-based browser that's a lot like Opera when it comes to media handling on Windows.

I asked you to try in a standalone installation of Opera Beta and Opera Developer (after trying one for Opera Stable) to see if they work fine. If Opera Stable doesn't and they do, then it's just a bug that's been fixed already.

There's all kinds of info you haven't provided.

If you want to provide more details, we can move along as you say.