Can Not Reach Saved Passwords

[A Former User]

A Former User last edited by

I really fed up that my saved passwords disappear and then they appear. This thing getting really annoying for me. Last time I fixed with relogin to my opera account and reopen the browser but this time nothing I tried could fix my problem. I tried almost everything. Updated my browser, deleted my extensions, reboot my pc, relogin to my opera account, import my data, checked firewall permissions...

There is no way to get help. I could only find a page for customer support and wrote an email from there. This browser was really usefull and fast in the past. Idk what cause this but I lost more than 25 of my saved passwords. I prefer opera because chrome heat up my pc and make laptop fans more noisy with same pages. But honestly I have never seen such a problem on chrome. My saved passwords still preserved. I really like opera and don't want to delete it because of this stupid error.
My current version is 69.0.3686.77

[leocg]

leocg Moderator Volunteer @Guest last edited by

@usernane Here is where you may get some help.

So you don't see your saved passwords in the passwords manager?

[A Former User]

A Former User last edited by A Former User

@leocg
The 3 passwords that I saved a year ago still visible. But 23 passwords that I saved within a month are disappeared. But this is not the only problem about Opera.

I sometimes get "Cannot open user file directory" error. After getting this error I try to start again and it's working without problem. I think this happens when opera automaticaly logout from my account. But this auto process may cause password disappear.

And sometimes opera working silently. I mean opera start but not opening a window. I have to terminate process from task manager and restart opera and then it works fine.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@usernane This topic is to discuss the problem with the passwords, the others ones should be in their own topics if you want to talk abou them.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@usernane Those passwords were saved in that same device?

[A Former User]

A Former User @leocg last edited by

@leocg Yes. I always used opera from same device. It is my laptop. All passwords was saved in same device.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@usernane When they disappeared? Was after an update? Was sync enabled?

[A Former User]

A Former User @leocg last edited by

@leocg They disappeared after update. I can't reach them for 2 days. Sync was enabled.

[Subrat-130]

Subrat-130 last edited by

The same has happened to me now

[leocg]

leocg Moderator Volunteer @Subrat-130 last edited by

@Subrat-130 So your passwords disappeared suddenly, with no reason?

[Subrat-130]

Subrat-130 last edited by

I pressed on Recovery with "Keep my data and only reset Opera settings." switched on but still I lost some of my passwords and then I had to change my opera account password since that was also lost and now my passwords got encrypted. Please help those passwords are really very important.

[leocg]

leocg Moderator Volunteer @Subrat-130 last edited by

@Subrat-130 Your synced saved passwords are encrypted using your Opera account, so to be able to use them you need to provide your old Opera password.

[Subrat-130]

Subrat-130 @leocg last edited by

@leocg where exactly should I put my old password to get my passwords back

[leocg]

leocg Moderator Volunteer @Subrat-130 last edited by

@Subrat-130 Not sure but I guess you will be asked for it when you login to sync.