Unable to play videos apart from Youtube web

[leocg]

leocg Moderator Volunteer @maginu2 last edited by

@maginu2 I tried a couple of videos on that site and they played fine here.

What is your OS? Did you try those steps as said on the instructions?

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 I couldn't find a video on that page.

Same question for you, does it still happen after those steps?

[A Former User]

A Former User @leocg last edited by

@leocg
Oh, sorry! I pasted wrong url, anyway - here is gallery of few films/gifs (probably webm format, not sure, cant check): https://kwejk.pl/przegladaj/3140375/0/gify-z-nieoczekiwanym-zakonczeniem.html
(I dont know what's there, dont judge me!)

I tried disabling all extansions, default adblocker is always disabled, i tried fresh install (look switching to stable version). Not gonna delete my stuff tho, escpecially now, when i know im not alone with that problem.

Meanwhile i discovered that even not all youtube videos are working. Here's an example:
https://www.youtube.com/watch?v=3Jv0B2S6tsM
Same - black screen, audio working fine in background.

============
And to be more "official".
Your OS (Linux, Mac, Windows)
Windows 10 1709

Your version of Opera
Now Opera 51, stable channel. Meet issue before on Opera 52 Dev. Opera 50 stable worked fine till update.

If the problem is with a page, a link to it
Examples above.

A screen-shot of the problem if it's related to something not showing as should
Above

Steps to (try to) reproduce the issue
Simply using Opera.

[A Former User]

A Former User @Guest last edited by A Former User

@aztek92
This link works great here - https://www.youtube.com/watch?v=3Jv0B2S6tsM

Opera Stable 51.0.2830.26

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 I checked a few GIfs/Videos on that page and they played fine here. The same is valid for the Youtube video.

Does opera://gpu says that hardware acceleration is being used? Log at the bottom of the page shows any error?

[A Former User]

A Former User last edited by

I disabled hardware acceleration in settings - bingo, videos works fine like that. So it has to be somehow broken in last updates. Btw i also noticed that Opera's offline pages (like opera://settings or feed) works REALLY slow. Scrolling is taking some time - can be somehow connected?

So, about logs. When hardware acceleration is on, there are some errors:
Log Messages
[10384:5224:0210/184836.886:ERROR:gpu_command_buffer_stub.cc(709)] : ContextResult::kFatalFailure: Failed to create surface.
[10384:5224:0210/184848.338:ERROR:mf_helpers.cc(14)] : Error in dxva_video_decode_accelerator_win.cc on line 1615
[10384:5224:0210/184848.338:ERROR:mf_helpers.cc(14)] : Error in dxva_video_decode_accelerator_win.cc on line 694
[10384:5224:0210/184848.343:ERROR:gpu_video_decode_accelerator.cc(367)] : HW video decode not available for profile vp9 profile0
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Maybe full log will help devs. I can't save page (oh irony the msg on the top of opera://gpu), so the best way is probably send is as a printable pdf.
https://www.dropbox.com/s/i2edgg3g9yhk7km/opera___gpu_.pdf?dl=0

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 There is no message on the top of opera:gpu

[A Former User]

A Former User last edited by A Former User

@leocg
It's kinda offtop, but there is a note.
Note: To properly save this page, select the "Webpage, Complete" option in the Save File dialog.
The thing is you cannot save it.

Btw. thats completely other issue, but i will take an opportunity and ask.
https://support.microsoft.com/pl-pl?wa=wsignin1.0
Does the site work on your Opera? Other browsers work fine for me.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 That message seems to be removed on 52.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 The page loads here and I can click on the links.

[A Former User]

A Former User @leocg last edited by

@leocg That's yet another issue i'm struggling with Opera. For now that's the only site i noticed, that doesn't work for no particular reason.

Translation: Server support.microsoft.com didn't send any data

You can spot a redirect plugin on screenshot few posts above, but it has nothing to do with it. On "clean" Opera i have same problem. Other browsers work fine.

Sorry for spaming thread with problems other than video, i just have so many of them i don't see point in making new thread for each one.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 The idea of creating separated topics for different problems not directly related to each other is to avoid turning the topic into something generalist, with several subjects being discussed on it and bringing confusion specially for those trying to help and also the ones looking for help.

[leocg]

leocg Moderator Volunteer @Guest last edited by

@aztek92 Did you check anti-virus, firewall, something that could be interfering with data traffic?

[A Former User]

A Former User @leocg last edited by

@leocg Im on Win10, using MS Defender. It would make no sense MS to block their own website (also other browsers can open it). I didnt mess with firewall either.

Anyway - there is still no official fix for video problem or really slow system tabs (settings, news feed), even on Dev version. Luckly i found solution, it can be downloaded here: https://www.mozilla.org/en-US/firefox/new/