Bug reporter integration

[Deleted User]

Deleted User last edited by

@leocg I would not be here if I had not managed to find it. Please read OP’s post and then read it again. In no way has OP insinuated that there is currently no way to report bugs.

I am not a big fan of Vivaldi, but they have done it right. Even Opera’s main website has plenty of room for improvement and is not as user friendly as it should be. Less is more although a little off-topic. :zip:

[leocg]

leocg Moderator Volunteer last edited by

I would not be here if I had not managed to find it. Please read OP’s post and then read it again. In no way has OP insinuated that there is currently no way to report bugs.

I couldn't get the point of you saying that. The discussion here is about if a more direct link to the bug report wizard would be useful or not.

And in my opinion, it's not. People will start 'spaming' the BTS because it would be more easy to do it then to try to find a solution in help pages and in the forums or blog.

I checked a few programs in my computer and only in Chrome I could find a relative easy way to report issues. It's, I think, because the idea is to make the user try to find a solution before reporting the issue to avoid unnecessary reports and bad ones too as they make people waste time and don't help fixing issues.

[leocg]

leocg Moderator Volunteer last edited by

Even Opera’s main website has plenty of room for improvement and is not as user friendly as it should be

In this point i may agree but it's not the subject of discussion here.

[donq]

donq last edited by

The discussion here is about if a more direct link to the bug report wizard would be useful or not.
And in my opinion, it's not. People will start 'spaming' the BTS because it would be more easy to do it then to try to find a solution in help pages and in the forums or blog.

I completely disagree. Yes, people will start spamming - but this will be very good indication of errors, bugs and Opera's inconvenient behavior. You sound like some (few) free software developers, being frustrated by users as such

[leocg]

leocg Moderator Volunteer last edited by

but this will be very good indication of errors, bugs and Opera's inconvenient behavior.

All extra reports about one same issue in any bug tracking system are discarded and people need to waste time marking them as duplicated, so one good report, with some discussion in the forums/blog, is enough.

When you don't have too many people, dealing with duplicated reports may slow down bug fixs.

[leocg]

leocg Moderator Volunteer last edited by

Not to mention the reports about issues that were already fixed in beta or alpha versions and are just waiting more tests to reach stable channel; The ones that were already fixed in the current version but the user didn't get because s/he is using a old version; Reports about things that aren't issues of the software and so on.

[donq]

donq last edited by

All extra reports about one same issue in any bug tracking system are discarded and people need to waste time marking them as duplicated, so one good report, with some discussion in the forums/blog, is enough.

There is very big difference between one and zero reports. Current system most likely ignores problems and annoyances from users, not participating in forums and not searching actively for a way to report problems.

When you don't have too many people, dealing with duplicated reports may slow down bug fixs.

It can be, I don't disagree.

Well, my experience of bug reporting comes from our company produced software. Since we introduced really easy ways to report of all bugs, problems and annoyances, our software usability and quality made great leap forward - if ten uers report similar problem, then it just is required to do something about it quickly. But yes, we have only few hundred active customers and feedback quantity is manageable - for Opera it could be many orders of magnitude greater.

What about versioning problems - allow easy bug reporting from dev channel only (Although dev channel users are more likely to participate in current forums also.)

[leocg]

leocg Moderator Volunteer last edited by

There is very big difference between one and zero reports. Current system most likely ignores problems and annoyances from users, not participating in forums and not searching actively for a way to report problems.

Reporting a bug is not just saying 'Hey, I have a problem with your software'. Bug report has procedures that need to be followed and unfortunately, many people don't know how to correctly report a issue.

Anyway, they ask you to look in the forums first to avoid duplicates, reports of issues caused by others, etc.

if ten uers report similar problem, then it just is required to do something about it quickly

Not necessarily, it may depends on what is being reported.

And I don't really think that a BTS should be a place to collect statistics.

But yes, we have only few hundred active customers and feedback quantity is manageable - for Opera it could be many orders of magnitude greater

The most important, I guess, is what kind of customers.

Depending on it, a easy way to report issues may not be that helpful.

Just take a look here in the forums or on the desktop blog to see how many badly reported problems there are.

[A Former User]

A Former User last edited by

About that help page:

It can be found in http://help.opera.com/opera/Windows/2393/en/solutions.html#reportSites

Is there a version for MacOS?

[leocg]

leocg Moderator Volunteer last edited by

Is there a version for MacOS?

Try F1 or Menu > Help.