For a browser to work properly, there are multiple computer elements that have to play nicely together: the operating system, the browser code, the graphics card/chip, the graphics driver, the website code, and the antivirus/antimalware program(s) - at a minimum. For smooth and reliable operation, what is critically important is that all the pieces communicate well with each other, with the OS, and with the hardware. Likewise, all the pieces must share hardware/memory resources gracefully with one another. A variation in any one or several of these elements between different users can alter the user problem experience (if any), most often manifested by responses like "hmm, I don't have the problem at all".
Hence it is important for any helper analyst to know specific technical details in order to isolate a common causal pattern (if any) and help to find a remedy. The eight most important pieces of information needs are:
-Opera version/build numbers
-operating system kind and version (including SP number if applicable or when last updated if Win10)
-computer brand/model and approximate age
-amount of RAM memory on the computer
-graphics card/chip brand/model
-has the graphics driver been updated and if so, when?
-website URLs where problem is most observed (if any)
-antivirus and antimalware software kinds and versions running at time of crash
Without all these elements, troubleshooting becomes a series of educated guesses that will usually leave both the helper and the problem sufferer less than satisfied. Hence it's vitally important for each user experiencing the problem and posting about it to include all of these details.
