Best posts made by Gran-Torino

@chaosxny Hello! I would like to add into this topic as I am also having the same issues.

This issue clearly was not present before as before the time of fontaine (August) all of the Event Pages and Version Preview Pages have been working in order.

Something must have had happened since Fontaine's Release (August onwards) or at least within this September that caused Hoyoverse's Event Websites' and Preview Websites' audio to act disabled. This had never been an issue in the past.

I have observed that this issue is present across Hoyoverse's Preview webpages, including ones released in the past, such as the following Version 3.1 Preview page (released September 2022):
https://act.hoyoverse.com/ys/event/e20220917prev/index.html?game_biz=hk4e_global&mhy_presentation_style=fullscreen&mhy_auth_required=true&mhy_landscape=true&utm_source=officialweb&utm_medium=news

And even with the most recent one released today, Honkai Star Rail's Version 1.4 Preview Page's audio, also is not working:
https://act.hoyoverse.com/sr/event/e20230929version-rpg/index.html?game_biz=hkrpg_global&mode=fullscreen&sign_type=2&auth_appid=rpg_version_page_140

Audio that does not work includes voicelines and background music that seems to be directly to the website itself. Embedded videos from Youtube (e.g., their Character Demo Video) works normally which is weird.

Something must have really been acting up in Opera GX that causes the audio in the website to be disabled.

I also concur with @rakewaza. I have also ensured that my Audio devices are in order; and it does not seem that audio devices are the problem since it does work with Google Chrome and Edge, without any hindrances.

I hope this post gains more attention as to resolve this issue immediately.

Hello, once again @ChaosXnY, and all of those who share the same concern!
I have been doing some more investigation just trying to ascertain what on earth is the heckin problem.

On the internet, there seemed to be a similar problem that was faced by a user in the following Github link dating sometime in April (doesn't seem to concern Opera GX, but the error is of the same/similar nature):
https://github.com/webcompat/web-bugs/issues/120406

The user cited the following link, which is the Version 3.6 Version Preview page:
https://act.hoyoverse.com/ys/event/e20230401preview-84u4sh/index.html?game_biz=hk4e_global&hyl_presentation_style=fullscreen&hyl_hide_status_bar=true&hyl_landscape=true&utm_source=officialweb&utm_medium=news

When I tried it in Google Chrome, I was "fortunate" enough to encounter the exact prompt (The Audiocontext Was Not Allowed to Start) that you faced with Neuvillette's Web Event through Opera GX. You can see it in the following photo:

The main difference is that despite the Error, the webpage successfully played the audio (indicated by the sound button on its tab).
On Opera GX, the console tab did not mention that specific error, and yet, it still failed to play the BGM of the event page.

As such, I think there is sufficient reason to say that the particular error "The Audiocontext Was Not Allowed to Start..." does not cause this issue. In my opinion, I think this issue does not seem to concern a matter of "blocked" or "unblocked" content. Rather, something seems amiss in that the audio content itself does not seem to load/exist when loaded alongside the HYV webpage. I do not feel that our problems are not of the "common" kind that will be resolved by just tweaking audio devices and other basic operational stuff.
I do not really want to pin the blame on Opera GX, but the fact that HYV webpages work on almost all other Web browsers clearly indicate that this is highly likely an error within Opera GX itself.

In other news, I have also seen that some other users seem to experience this problem and not just us. A Reddit user has already posted a seemingly similar issue on August 28:
https://www.reddit.com/r/OperaGX/comments/163m904/sound_issue/

As the issue stands, we have yet to receive concrete support/suggestions/recommendations regarding this matter, from either devs, volunteers, and/or other experts regarding this matter. Do you guys think that this is a sufficient reason for us to submit a bug report?

Hello everyone, good day! @ChaosXnY @rakewaza
Thank you @ChaosXnY for sending in a bug report! I really hope that all goes well in a future version of Opera GX, so that we can all live our normal happy Opera GX lives with Hoyoverse Games.

For now, I would like to share that, finally, I was able to successfully once again here audios on Hoyoverse websites once again. Attached are some photos as proof:
Here's from the most recent Genshin Version 1.1 Preview Page, and you can see the audio icon on its tab:

Link:
https://act.hoyoverse.com/ys/event/e20230916preview/index.html?game_biz=hk4e_global&hyl_presentation_style=fullscreen&hyl_landscape=true&hyl_hide_status_bar=true&utm_source=officialweb&utm_medium=news
Here's another one from another recent web-event with Wriothesley

Link:
https://act.hoyoverse.com/ys/event/e20231012wriothesley/index.html?game_biz=hk4e_global&hyl_presentation_style=fullscreen&hyl_auth_required=true&hyl_landscape=true&hyl_hide_status_bar=true&utm_source=hoyolab&utm_medium=post

As for the method, this involves uninstalling the current Opera GX version, and installing a previous version (i.e., a Rollback(?) if I use the terms correctly). With that, I have also disabled updates, seeing that it is now much clearer that the problem lies on the current Opera Version, rather than something else.
For the specific instructions, I followed this one from r/operabrowser
Link:
https://www.reddit.com/r/operabrowser/wiki/opera/rollback_version/

For the version that I used, I rolledback to
Version 99.0.4788.86 26-Jun-2023 07:48
(Very last available version on the list)
You may try rolling back on an earlier version between August and July, I went with June because that's the most confident that I was still able to access Hoyoverse websites properly.

Other things I have noted is that I made sure to delete user data, but only for a safe measure (including recent passwords, bookmarks, Extensions, etc). This is because, on an earlier attempt with I think Version 101.0.4843.85 06-Sep-2023 07:27, I did not delete my previous data and the attempt did not solve the issue (take note, it may just be false and incorrect observation on my part). I do not recommend doing so because it may or may not be relevant to the issue, but if you would like to try, it is imperative that you synchronize your data before hand with your Opera Account and Opera Sync.

Other than that, it is worth noting that this is just a band-aid solution to the problem. It won't truly solve anything unless something is done in response to our concern and the formal Bug Report that ChaosXnY submitted. If you were, like me, on the verge on moving to a different web browser just because of this issue but don't want too, this is the best that I can suggest. Do take note that at this moment, I have just finished rolling-back to an earlier version, and as such, aside from the possible loss of data (totes my fault, my skill issue for not syncing properly) I do not know the current repercussions that this may have for other websites.

Nonetheless, I am personally satisfied now that I do not need to bother with this problem, and can now participate in web events much like the good ol' days. I do hope that by following this tip, the same issue will be resolved for everyone . Cheers!

@chaosxny Helloo! It has been a long time since I last came back to this thread. As students, I, too, am overwhelmed with schoolwork and deadlines, and had only come back to this thread after a different fecky issue I had with Opera GX.
Moving forward, it is unfortunate that since your report, none of us was able to provide anything.
Do not worry though, now that I had time to spare I was able to go do some investigating according to the instructions you have provided. I can only hope that I was able to follow the instructions correctly.

I have compiled my reports on a PDF file, that way you need not to compile anything further. I documented three webpages for this problem:

• Genshin 4.2 Version Preview Page
• Neuvillette's Web Event Page (the one that started this report)
• Genshin 3.4 Version Preview Page

I also documented in context of two Opera GX Versions:

• version 105.0.4970.37 (Most Recent)
• version 99.0.4788.86 (Oldest version I have been using recently)

Hopefully, my documentation is sufficient enough to identify the problem. Honestly, as a non-expert, I cannot identify anything icky, but I do hope that it helps for them.

I don't think I can attach PDFs here, only images; hence, here's a drive link to the PDF that compiles my screenshots:
https://drive.google.com/file/d/1BG54XR66Ea7FIP70bXhHhGXvCfpcQa3P/view?usp=sharing

Thank you so much once again @ChaosXnY! I really hope that perhaps this christmas, or even after new year, this case will be resolved soon