Hi @amdxyz,

Thank you for the error code, it's really helpful! Error 87 can be fixed by clearing your networking cache and resetting your network adapters. Here's how you can do that:

1. To clear your Networking cache:

• Run Command Prompt as Administrator. You can find it by typing cmd in your Start menu search bar. Right-click on it and choose Run as Administrator
• In Command Prompt, type (or simply copy and paste) the following commands. After each command, press enter to use it.
  • First, use netsh int ip reset
  • Next, use netsh int ipv6 reset
  • Finally, use netsh winsock reset

After executing these three commands, restart your computer. Please don't skip this step.
 
2. After completing step one and restarting your computer, reset your network adapters in Device Manager. In order to do this:

• Open Device Manager
• Find Network Adapters
• Uninstall WAN Miniport drivers (IKEv2, IP, IPv6, and so on) You can do this by right-clicking on each one and choosing Uninstall device
• Click Action > Scan for hardware changes. The adapters you just uninstalled should reappear.

You can now try connecting to VPN Pro! If you need further assistance, please contact VPN Pro Customer Support.

Hi @satpixel!

If you purchased VPN Pro on desktop, this sounds like a payment issue in Nexway's system. Nexway is our partner who sells VPN Pro subscriptions on desktop. In most cases, this error ("Your payment status is unknown. Please wait. The status will automatically update on a regular basis.") means that your payment method couldn't be verified, and your subscription wasn't created. In other words, there is nothing to cancel, and you don't have to worry about any unexpected payments!

That said, if you'd like us to confirm that you definitely don't have any VPN Pro subscriptions, please contact VPN Pro Customer Support from your Opera Account email, and we'll check that for you.

If you need help subscribing or finding out why your payment method couldn't be confirmed, please contact Nexway Shopper Support through this contact form. A member of Nexway support staff will be better equipped to assist you with diagnosing the payment issue, or creating your subscription.

Alternatively, you can also purchase VPN Pro on your Android device instead, if you have one — these payments are operated by Google Play Store.

If you need any more help, please don't hesitate to contact us directly.

Best regards,
Dominika
VPN Pro Team

Hi @curisde! You can cancel your subscription by going to the Manage your subscriptions page in your Opera account. Pressing Manage next to your VPN Pro subscription will take you to our payment provider's website where you'll find the option to cancel your subscription.

If you originally bought it on Android, cancelling needs to be done on Android too, as it requires being logged into the Play Store account associated with your subscription.

If you need further assistance, don't hesitate to contact VPN Pro customer support directly.

Best regards, 
Dominika
VPN Pro Team

Hi @amdxyz,

Thank you for the error code, it's really helpful! Error 87 can be fixed by clearing your networking cache and resetting your network adapters. Here's how you can do that:

1. To clear your Networking cache:

• Run Command Prompt as Administrator. You can find it by typing cmd in your Start menu search bar. Right-click on it and choose Run as Administrator
• In Command Prompt, type (or simply copy and paste) the following commands. After each command, press enter to use it.
  • First, use netsh int ip reset
  • Next, use netsh int ipv6 reset
  • Finally, use netsh winsock reset

After executing these three commands, restart your computer. Please don't skip this step.
 
2. After completing step one and restarting your computer, reset your network adapters in Device Manager. In order to do this:

• Open Device Manager
• Find Network Adapters
• Uninstall WAN Miniport drivers (IKEv2, IP, IPv6, and so on) You can do this by right-clicking on each one and choosing Uninstall device
• Click Action > Scan for hardware changes. The adapters you just uninstalled should reappear.

You can now try connecting to VPN Pro! If you need further assistance, please contact VPN Pro Customer Support.

Hi @alexkim!

If you need a refund, you can contact the payment provider, or VPN Pro Customer Support via: chat (open it by clicking the blue Support button in our Help Center), Help Center contact forms, or email.

Make sure to contact us from the email address associated with your subscription! If you bought your subscription on desktop, it should be the e-mail address associated with your Opera Account at the time of subscribing. If you subscribed on Android, it is the address associated with your Google Play Store account.

Best regards,
Dominika
VPN Pro Team

Hi! We're sorry you've run into this isse with VPN Pro.

@blackbird71 is correct - you do not need to log in or input any information in your Networks settings, this Windows Security login pop-out, or anywhere else in your system settings. The credentials are verified based on you being logged into an Opera account with a valid VPN Pro subscription on your Opera browser.

If the reason for the problem is indeed the app not being able to establish proper credentials or see a valid subscription, here are some steps that may help:

• log out and back into your Opera account - make sure the subscription is visible in VPN Pro settings (they're located within Opera settings). If you can see it, press the Reconnect button in VPN Pro settings.
• delete the contents of the Profile folder, and log into your Opera account so the files are created again. If you're not sure where it's installed, you can check this by opening opera://about and checking Paths > Profile.
• if the above steps don't help, reinstall the app according to the thorough reinstall instruction from this Help Center article:
  https://support-vpn-pro.opera.com/hc/en-us/articles/9683813618065-I-can-t-install-the-VPN-Pro-Desktop-app-What-should-I-do-

Please also note that we have noticed that the most common reason for installation issues often turns out to be antivirus software. It is a good idea to turn it off for the time being while following the reinstall subscription to ensure it doesn't interfere with the process. This may also exclude it as a possible suspect. For a long-term solution, please add VPN Pro to your antivirus exceptions.

All that said, there is no way of knowing cause of the issue until we see the details of the error. It is best to start by pressing the blue Error details text on the error message from your screenshot - this will display the specific error code, so that we can go from there!

If you need further help, please do not hesitate to contact VPN Pro Customer Support through our Help Center: https://support-vpn-pro.opera.com/hc/en-us
There's a Support button in the bottom-right corner of the screen. We're avaiblable on live chat live during our office hours which are Monday-Friday, 8am-4pm CET (save for national holidays!)

When you contact us, please do make sure to include details such as your operating system, your Opera version, screenshots of error messages, and the error code found by pressing Error details - and any other information that will help us understand the problem better.

Best regards,
Dominika
VPN Pro Team

Hi @jcobhere,

what you're describing is probably our payment provider's way of verifying your card. Our partner Xsolla blocks a random amount on your card to confirm the card's validity. This value will be released once the subscription is paid, or once you cancel your trial, as explained in this Help Center article: https://support-vpn-pro.opera.com/hc/en-us/articles/6475276791185-I-have-subscribed-to-free-trial-but-I-see-that-my-card-has-small-amount-blocked-by-Xsolla-why-is-that-happening-

If you'd like to find out more about why your payment method couldn't be verified, please contact your bank - they will be able to tell you what exactly happened, and how to avoid this in the future. You can also contact Xsolla directly at support@xsolla.com. They will be able to explain the three verification attempts, and tell you if the money has already been released on their side.

If you have any more questions, you can contact us at vpn-pro@support.opera.com!

Best regards,
Dominika
VPN Pro Team

Hi @darknessgold,

If you’ve only just subscribed, your browser may have simply not yet picked up that you have a subscription. In this case, it helps to simply log out and back into your Opera account before trying to install the client (you can log out and in by clicking on the user icon in the top-right corner of Opera).

If that doesn’t do the trick, please also check if your OS is supported. At the moment, Opera VPN Pro is available for Android 6 and above, Windows 8 and above and for Mac devices running MacOS 10.15 (Catalina) or later, as outlined in this FAQ article: https://support-vpn-pro.opera.com/hc/en-us/articles/6371354269201-Can-I-use-Opera-VPN-Pro-on-my-Laptop-Desktop-computer-

If you continue to encounter issues, you can contact Opera VPN Pro Customer Support on chat here https://support-vpn-pro.opera.com/hc/en-us or by email at vpn-pro@support.opera.com!

Best regards,
Dominika
VPN Pro Team