[Duplicated]2FA & Backup Code Unavailable - Need Access

[Skpetitt]

Skpetitt last edited by

While using Opera GX my browser crashed, forcing me to sign out of my account. Upon trying to log back in, using email, Google, and Facebook options, I was unable to re-access my account because of the 2-Factor Authentication (2FA). The original authenticator I used (Microsoft Authenticator) lost all of my information and backup codes upon getting a new phone. I have no way to access the original authenticator or have access to the backup code needed to access my Opera Account. I have had to create a secondary account in order to post this thread because support@opera.com does not "respond to support queries via email" and REQUIRES you to use the Forum. I have proof of ownership of the account and need access as it has all my history, bookmarks, and saves for my schooling.

[leocg]

leocg Moderator Volunteer @Skpetitt last edited by

@Skpetitt If you don't have access to the authentication app nor have backup codes, you will not be able to access your account unfortunately.