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    Do more on the web, with a fast and secure browser!

    Download Opera browser with:

    • built-in ad blocker
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    • free VPN
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    VPN Pro - Duplicate Billing!

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    • Sercussio
      Sercussio last edited by

      Hello,

      I purchased a 1-year VPN Pro subscription on November 21, 2024, and paid 48 USD for it. However, I just realized that since that date, monthly payments have also been charged via Google Play — and I only noticed this today after receiving an email stating that my VPN Pro subscription was cancelled due to a "payment issue".

      My subscription, for which I already paid annually, is supposed to be valid until November 21, 2025.

      If my card hadn’t been changed and caused the Google Play charges to fail, I wouldn't even have known about these unfair monthly charges!

      This is unacceptable and unprofessional.

      I urgently request an explanation as to how this happened, a guidance for a full refund of the incorrectly charged Google Play payments, and immediate reactivation of my VPN Pro subscription.

      I couldn't find any "live support" for my requests.

      Waiting for your help please. Thanks.Screenshot_2025-05-29-19-43-41-24_e307a3f9df9f380ebaf106e1dc980bb6.jpg

      Reply Quote 0
        leocg 1 Reply Last reply
      • leocg
        leocg Moderator Volunteer @Sercussio last edited by

        @Sercussio For issues with VPN Pro, check https://operavpnpro.freshdesk.com/support/home

        Reply Quote 0
          Sercussio 1 Reply Last reply
        • Sercussio
          Sercussio @leocg last edited by

          @leocg Hi... Yeah, I submitted a ticket there but got no feedback if they recieve it or not; so I wanted to try here too..

          So, I've to wait a couple days for them to response, I assume. Thanks.

          Reply Quote 0
            1 Reply Last reply
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