VPN Pro - Duplicate Billing!

[Sercussio]

Sercussio last edited by

Hello,

I purchased a 1-year VPN Pro subscription on November 21, 2024, and paid 48 USD for it. However, I just realized that since that date, monthly payments have also been charged via Google Play — and I only noticed this today after receiving an email stating that my VPN Pro subscription was cancelled due to a "payment issue".

My subscription, for which I already paid annually, is supposed to be valid until November 21, 2025.

If my card hadn’t been changed and caused the Google Play charges to fail, I wouldn't even have known about these unfair monthly charges!

This is unacceptable and unprofessional.

I urgently request an explanation as to how this happened, a guidance for a full refund of the incorrectly charged Google Play payments, and immediate reactivation of my VPN Pro subscription.

I couldn't find any "live support" for my requests.

Waiting for your help please. Thanks.

[leocg]

leocg Moderator Volunteer @Sercussio last edited by

@Sercussio For issues with VPN Pro, check https://operavpnpro.freshdesk.com/support/home

[Sercussio]

Sercussio @leocg last edited by

@leocg Hi... Yeah, I submitted a ticket there but got no feedback if they recieve it or not; so I wanted to try here too..

So, I've to wait a couple days for them to response, I assume. Thanks.