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    Passwords not synchronizing

    Opera for Windows
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    • Sun-Serega
      Sun-Serega last edited by

      Opera sync was working perfectly before. Then, for a few months, I didn't need it. Since then, I also reset the password to my Opera account.

      When I tried to enable sync again - it said that the old passwords cannot be loaded from the server, because the Opera account password changed. No worries, the locally (on my PC) saved passwords are the only ones relevant, so I pressed the button to reset them on the Opera server.

      Now, on the https://www.sync.opera.com page, I see everything other than passwords having synchronized. Same on opera://sync-internals - everything is running with no errors, but the password count is 0.

      I've also tried to reset all the sync data, by pressing "Do not remember your key synchronization password (passphrase)? Reset Passphrase" (which has nothing to do with passphrase and instead resets the sync data). When it finished syncing - bookmarks and everything has synced, but the password count remains 0.

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      • f2thak
        f2thak last edited by

        today my pc was messed up by a windows update conflicting with something (my guess)

        now I cant sync anything. it says synced but nothing is synced!

        this is affecting my work

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        • Sun-Serega
          Sun-Serega last edited by Sun-Serega

          After 2 more resets and pressing some buttons on opera://sync-internals I've got my passwords synchronizing.
          Unfortunately, it wasn't the end of it, because when I tried to sync my Android phone to that - it said it can't sync anything until data is purged once more.
          Oh well, so I pressed the reset on my phone. Now passwords are back to not syncing on the PC. Except, now it's stuck even earlier:

          Confirm your identity to enable encryption

          I press it on the settings page - it shows me a textbox for my password.
          If I try to enter it while Cloudflare Warp is on - it immediately signs me out of my opera account and turns this tab into an infinite sign-in loop.
          Ugh, ok, I restart again, this type without Cloudflare Warp. Now when I enter my password to confirm my identity - the tab just closes with no diagnostics. And I'm back to the settings page, which still wants me to confirm my identity.

          Meanwhile opera://sync-internals displays an error without a message in the passwords row:

          Error: GenerateCryptoErrorsForTypes@components\sync\service\data_type_manager_impl.cc:36, cryptographer error was encountered:
          

          As well as

          User Actionable Error:	Needs passphrase
          

          On the left


          Waiting for it to maybe fix itself I tried to look around phone settings. In particular, I thought maybe I would have more luck using a custom passphrase instead of Opera credentials.

          So I press in sync button. Press "Encryption" and "Use a passphrase". I enter and confirm it. Now I'm back to sync settings. If I now press "Encryption" again - I see it switched right back to "Use Opera credentials".


          Does this process have to be such a minefield? And it's been almost a day since I've posted, is there even any staff on this forum?

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          • Locked by  leocg leocg 
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