Cant sync due to not having old pw

[MARTINSDOG]

MARTINSDOG last edited by

Just got a new laptop because my old one broke from age. I forgot my old pw so i just reset it. When going to sync it asks for my old pw, which I don't know for the life of me. Is there a way to get around this? If i reset sync, they will delete all of my old data that i want to retrieve. please tell me that I don't have to lose all of that stuff.

It seems that there's no customer support email or phone number that I can contact either. tried looking for over an hour. It seems they funnel all issues here instead of through email correspondence? Seems rather odd to me.

Thanks in advance for any help!

[leocg]

leocg Moderator Volunteer @MARTINSDOG last edited by

@martinsdog There isn't.

[MARTINSDOG]

MARTINSDOG @leocg last edited by

@leocg there isnt any other way? or that there isnt any customer support to help with this issue?

[leocg]

leocg Moderator Volunteer @MARTINSDOG last edited by

@martinsdog There is no way to get the old data without the (old) password.