[Duplicated] Being asked for a passphrase when trying to sync

[sparklingcaleb]

sparklingcaleb @leocg last edited by

@leocg everything. i just went to that site and it had a link to reset the passphrase. i clicked it but now it just has a link to a youtube video. should i be expecting an email now with a link to reset the passphrase?

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb Then you have set up a passphrase at some point. If you don't remember it, you can reset the passphrase. In consequence, all your synced data will be removed from the servers.

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb Go to www.sync.opera.com, click on reset passphrase, confirm the reset.

[sparklingcaleb]

sparklingcaleb @leocg last edited by

@leocg 1. i never set up a passphrase, at any point. 2. i pressed the button to reset the passphrase, what do i do now? it brought me to a page with a youtube video

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb So in https://www.sync.opera.com/reset you don't see a blue button labeled Reset Passphrase?

[sparklingcaleb]

sparklingcaleb @leocg last edited by

@leocg not anymore. i pressed it already. what's supposed to happen next?

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb Go to opera://settings/syncSetup, expand encryption options and set a new passphrase or just disable it.

[sparklingcaleb]

sparklingcaleb @leocg last edited by

@leocg where is encryption options?

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb As the image says, it's not asking for your passphrase but for your old Opera account password.

If you don't remember it, you will need to remove your synced data and start syncing again.

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb Did you logout and login again?

[sparklingcaleb]

sparklingcaleb @leocg last edited by

@leocg i've only ever had one opera password - entering it doesn't seem to work.

i'm confused about my next step. am i still going to be able to sync passwords/bookmarks across platforms or am i locked out of that feature now?

[leocg]

leocg Moderator Volunteer @sparklingcaleb last edited by

@sparklingcaleb Below Pinboards there should be an option to change the type of encryption of the synced data.

I would try to reset sync again.