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Synchronization error: asking for password and don't sync.

  • Synchronization is experiencing errors in Windows 7 Ultimate. Always ask for the password and never sync anything else.1_1528655005479_opera 2.png 0_1528655005478_opera 1.png

  • @harleysp Are you providing the correct pass-phrase?

  • to whom it may concern

    I do not want to delete my account however an 2 errors have occurred and after searching on help site
    I can't resolve

    1. Today for first time I saw a sync notification stating that my account needs passphrase? when I clicked it stated that my account was already encrypt with email and PASSWORD.
    2. When I went to ask in support forum it said i need to register which i did
    3. Now the user name displayed is not mine . my user name is itowill, this says itowwill i don't know it that is another user but now its tied to my email.
      Please advise if their is a fix because now I dont want to erase all my data for past 3 years
      Thanks and have great day!

    William M. SmallsĀ  user name : itowill on all platforms

  • @itowwill 1) That message appeared for no reason? Had you ever enabled pass-phrase use in Sync? Did you change your sync password? Did you reinstall your OS?

    1. Why didn't you use your already existing username?

    2. Yes, it's yours. It's the new user you've just created to post in the forums.