Can't access Sync since 08.2016

  • In August 2016 i tried to login into my Opera Account after reseting my PC... problem is though, that i got asked about a Passphrase to get access to my bookmarks in Sync, but i never set one up.

    I tried my main password, that i allways use, if security is not importend, because i didn't use any personal informations on that site. If i changed my mind or need a secure password in the first place, is generate a 16 chars long passwort with upper- and lowercase characters, numbers and special characters in my password sync tool, copy that password from there and done!

    None of those are the Passphrase...

    So i moved on to another Browser (Chrome), because i didn't want to reset my Sync content. Now i came back to Opera with still the same problem... but this time i did some research and found some interesting informations about Sync:

    1. Sync seams to use the OS password as Passphrase, but i NEVER EVER set one and never will, because im the only one, how has access to my PC.

    2. YOU at Opera had a security breach in "August 2016" where you, i quote: "reset all the Opera sync account passwords as a precaution"! source
      I never got informed about that by mail...

    Now im 200% sure, that i didn't forgot my password and that the error has to be on your end.

    I know it is nearly impossible to recover my data, but a try or statement would be nice. It would be very kind of you, if you could get in touch with me in this case.

    Greeting André

  • Nothing even clicking on password resetting page as told in the blog and email?


    Windows 10 (x64) | Anniversary Update
    Opera Stable · Beta · Developer

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  • @zalex108 Even than I got no access to Sync. Besides, every Mod says you have to use your old Password for the Passphrase, even, when you changed your Password, but thats contradictory, since Opera reseted all Password in August...

  • But,
    You do not receive a message for the new Password or what kind of message you receive from the Resetting password page?

  • I did not receive any message per mail, when the security breach happened.

    I can reset my password and i did so, but non of my passwords (my password cloud tool has a password history) are working.

  • @kitsune42k Were you using a valid email address with your Opera account?

    When you got the link to reset your password, did it work?
    Can you access https://sync.opera.com/web?

  • Ok,
    still asking you the ghost passphrase even resetting the password.

    Let's see if someone from Opera helps you.

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