Can't recover lost password

[ecosia-developer]

ecosia-developer last edited by

We are unable to recover the password connected to our shared company account. Can someone please assist us?
Thanks.

[leocg]

leocg Moderator Volunteer last edited by

Why can't you recover your password?

[ecosia-developer]

ecosia-developer last edited by

@leocg we never receive the password reset e-mail. Is there anyone at Opera that could help us with this?

[leocg]

leocg Moderator Volunteer last edited by

If you can't recover it using the regular 'forgot my password' form then I'm afraid you may not be able to recover it.

Is the email associated with the account still valid? Did you check the spam folder?

[ecosia-developer]

ecosia-developer last edited by

The e-mail address is valid and we have checked the spam folder. This account is connected to our browser extension as well, so if there is any way you can help us recover the account that would be great.

[ecosia-developer]

ecosia-developer last edited by

@leocg Is there any way you or someone at Opera can help us with this?

[leocg]

leocg Moderator Volunteer last edited by

Sorry, there's nothing I can do. And I'm not sure if people from Opera could do anything more other than maybe try to resend the email with password recovery instructions.

[ecosia-developer]

ecosia-developer last edited by

@leocg is there an e-mail address where I could contact Opera directly?

[leocg]

leocg Moderator Volunteer @ecosia-developer last edited by

@ecosia-developer Nope. Maybe you can try through their social media.