Sync not working, JIRA bug tracking not working, recover personal data is not working.

  • Situation:
    Win 7, running opera 42.0.2393.137, sync enabled for everything, account logged correctly, encryption: using my own pass as Opera was compromised recently
    Motorora smartphone (Android 6.0.1), running opera 41.0.2246.110334, sync enabled as account logged correctly,
    BQ smartphone (Android 6.0.1), running opera 41.3.2246.112432, sync enabled as account logged correctly,

    Situation:
    None of the devices see each other, so no sync between windows and smartphones or event between the smartphones only.

    Send email to support:on 16/1/2017:
    Questions: why the sync is not working? and, how can I get a dump of my data recorded and decrypt it?

    Today: 19/1/2017 I just sent another email and I received this reply from opera...


    On 19/01/2017 Mail Delivery System wrote::

    This is the mail system at host bugs.opera.com.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

                   The mail system
    

    jira@bugs.opera.com (expanded from xxxx@bugs.opera.com): Command
    died with status 1: "/etc/postfix/content-filter.py". Command output:
    Traceback (most recent call last): File "/etc/postfix/content-filter.py",
    line 93, in <module> main() File "/etc/postfix/content-filter.py",
    line 86, in main content = get_content() File
    "/etc/postfix/content-filter.py", line 58, in get_content content =
    ''.join(sys.stdin.readlines()) File
    "/usr/lib/python3.4/encodings/ascii.py", line 26, in decode return
    codecs.ascii_decode(input, self.errors)[0] UnicodeDecodeError: 'ascii'
    codec can't decode byte 0xc2 in position 5158: ordinal not in range(128)

    Reporting-MTA: dns; bugs.opera.com
    X-Postfix-Queue-ID: 00D4314A5
    X-Postfix-Sender: rfc822; XXXXX@XXX.XXX
    Arrival-Date: Thu, 19 Jan 2017 20:25:11 +0000 (UTC)

    Final-Recipient: rfc822; jira@bugs.opera.com
    Original-Recipient: rfc822;xxxxx@bugs.opera.com
    Action: failed
    Status: 5.3.0
    Diagnostic-Code: x-unix; Traceback (most recent call last): File
    "/etc/postfix/content-filter.py", line 93, in <module> main() File
    "/etc/postfix/content-filter.py", line 86, in main content =
    get_content() File "/etc/postfix/content-filter.py", line 58, in
    get_content content = ''.join(sys.stdin.readlines()) File
    "/usr/lib/python3.4/encodings/ascii.py", line 26, in decode return
    codecs.ascii_decode(input, self.errors)[0] UnicodeDecodeError: 'ascii'
    codec can't decode byte 0xc2 in position 5158: ordinal not in range(128)


    So, Opera, what is going on? is anything working as it should be? should I move finally to Firefox due the lack of reliability of the service?
    Please advise, and please reply the questions, thanks.

  • encryption: using my own pass

    Situation:
    None of the devices see each other, so no sync between windows and smartphones or event between the smartphones only.

    If you had read this forum a little bit more you would have found this topic and probably a few others.

    Send email to support:on 16/1/2017

    Opera doesn't offer support by e-mail or even individual support. You get support - from other users although someone from Opera may reply eventually - here on these forums, on their blogs or on their social networks profiles/pages.

  • Thanks for the link, the potential solution seems to be from the 14/1/2017 based on the link you wrote. I didn´t see it on my searches.
    Still pending to know, how to recover my personal data stored on the account of Opera because the steps detailed are:

    "Logout - Reset your sync data at https://sync.opera.com/web/ - Login and disable passphrase encryption at your desktop opera advanced sync settings"

    That triggers two new questions:
    A) "reset your sync data".sounds to me that all data would be lost. That is 100% the opposite thing that I want,

    B) "disable passphrase encryption" seems not to be a right approach considering the security breach in opera accounts recently, at least to me. Opera has a serious problem with security, its previous browser source code -lucky us and opera is not the current one- was leaked as described on its blogs: http://www.opera.com/blogs/security/2017/01/legacy-opera-presto-source-code-appearance-online-sharing-sites/. was Opera compromised again? who knows, It looks to me that Opera can´t keep secure its own resources -it looks like that it is unknown how the source code appears on internet- so I don´t find a good advise and very risky to disable my own passphrase.

    So, I just want at least my own personal data on the way that I get access to its contents to migrate to another platform.

  • A) "reset your sync data".sounds to me that all data would be lost.

    Data will be removed from sync servers but will remain on your devices.

    "disable passphrase encryption" seems not to be a right approach considering the security breach in opera accounts recently, at least to me.

    As it only works in the desktop versions for now, I guess it's a matter of choose if you want Opera data from your smartphones to be synced or not.

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