Latest update crashes on video call

[marinaz909]

marinaz909 Opera @annoyed-at-updates last edited by

@annoyed-at-updates Hello, could you please check whether this issue still reproduces for you on the latest stable version 119.0.5497.131? If it does, please share the Crash ID related to this specific crash - it should be the first one listed at opera://crashes, and you’ll see the timestamp there as well.

[annoyed-at-updates]

annoyed-at-updates @marinaz909 last edited by

@marinaz909 Sorry it took me to respond. I've been out of the country and constantly traveling.

I don't know about 119.0.5497.131.

However, I can confirm that the latest version, 120.0.5543.93, has not corrected the issue. Crash ID just says "Discarded=1":

Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Thursday, July 24, 2025 at 2:08:05 AM
Local Crash Context: f566cd09-ffb3-49a5-b9b0-6c011c9b75b5

I continue to have to revert back to 119.0.5497.56, the most recent stable version.

[annoyed-at-updates]

annoyed-at-updates @marinaz909 last edited by

@marinaz909 Here's data from the latest crash on 120.0.5543.93:

Status: Uploaded
Uploaded Crash Report ID: CrashID=bp-33a9a5c3-bd7c-4254-8b34-b941b0250725
Upload Time: Friday, July 25, 2025 at 9:53:08 AM

[annoyed-at-updates]

annoyed-at-updates last edited by annoyed-at-updates

As of version 120.0.5543.93, this problem has not gotten better. Could I please get some kind of a response to this issue?

To be clear: 119.0.5497.56 remains the last stable version. Whatever was done to the version after that, made Opera unstable when streaming video, and no version since then has addressed this problem at all.

In fact, beyond video calls, I am now getting routine, repeated crashes when I have a video playing - whether it's video call or YouTube or any other streaming service. This is not to say that "streaming a video = immediate crash," but as soon as I start playing a video, the browser operates a lot slower and typically crashes within a couple minutes.

Here are the logs from the latest crashes:

Crash from Sunday, July 27, 2025 at 11:27:07 AM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Sunday, July 27, 2025 at 11:27:11 AM

Crash from Saturday, July 26, 2025 at 11:49:00 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Saturday, July 26, 2025 at 11:49:05 PM

Crash from Saturday, July 26, 2025 at 11:16:32 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Saturday, July 26, 2025 at 11:16:39 PM

Crash from Saturday, July 26, 2025 at 10:41:49 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Saturday, July 26, 2025 at 10:52:08 PM

Crash from Saturday, July 26, 2025 at 10:41:23 PM
Status: Uploaded
Uploaded Crash Report ID: CrashID=bp-7e6fe507-9979-4f03-aa4a-d5c3e0250727
Upload Time: Saturday, July 26, 2025 at 10:41:25 PM

There's a very very basic fix: if I could please have permission to use version 119.0.5497.56, which actually works on my device. This version does everything better than any version that comes after it, and I only get problems when Opera does the forced update to the newer, unstable versions.

[annoyed-at-updates]

annoyed-at-updates last edited by

Latest crashes:

Crash from Tuesday, July 29, 2025 at 4:42:48 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Tuesday, July 29, 2025 at 4:42:50 PM
Crash from Monday, July 28, 2025 at 6:14:57 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Monday, July 28, 2025 at 6:15:01 PM

In addition, recent crashes are also causing Opera to sign me out of every account simultaneously - Gmail, Facebook, the Opera forum, etc.

[annoyed-at-updates]

annoyed-at-updates last edited by

Latest crash:

Crash from Tuesday, July 29, 2025 at 5:53:21 PM
Status: Uploaded
Uploaded Crash Report ID: Discarded=1
Upload Time: Tuesday, July 29, 2025 at 5:53:23 PM

[annoyed-at-updates]

annoyed-at-updates @marinaz909 last edited by annoyed-at-updates

@marinaz909

Hello Opera Support Team,

I continue to experience crashes with the latest Opera versions, an issue that has persisted across multiple updates for over two months - including the most recent update, 120.0.5543.128.

I want to be clear: the lack of meaningful engagement so far leads me to believe my concerns are not reaching the right people. I have made multiple reports and repeatedly requested support, both on this forum and via the "Report a Bug" feature on the website, but have not received a substantive response.

I have gone above and beyond in providing detailed documentation across multiple versions. In line with that, I am including details from the most recent crash reports below:

Crash: Saturday, August 2, 2025, 2:26:10 PM
Status: Uploaded
Crash Report ID: Discarded=1
Local Crash Context: 62b5cbf8-d188-4b13-8eb3-9af61e5f1b01

Crash: Friday, August 1, 2025, 12:39:17 PM
Status: Uploaded
Crash Report ID: bp-55d05907-4b03-494c-be36-379010250801

I have two specific questions:

#1: Why do I keep seeing the message: "Uploaded Crash Report ID: Discarded=1"?

I need to understand if this means my reports are not being reviewed.

#2: When can I expect feedback on the change between versions 119.0.5497.56 and 119.0.5497.70, which seems to be causing instability in every subsequent release?

[leocg]

leocg Moderator Volunteer @annoyed-at-updates last edited by

@annoyed-at-updates said:

Why do I keep seeing the message: "Uploaded Crash Report ID: Discarded=1"?

It usually means that a similar crash report was already sent.

[annoyed-at-updates]

annoyed-at-updates @leocg last edited by

@leocg Thank you.

Any thoughts on the other issues that I raised?

[leocg]

leocg Moderator Volunteer @annoyed-at-updates last edited by

@annoyed-at-updates What other issues? Only one issue should be discussed per topic.