I lost the backup code

[wjansenf]

wjansenf last edited by

I created a new account To be able to access the forum to try to solve my problem with another account, I do not have the backup code and do not know which was the 2FA app I used. For this reason I can't log in to my original account, how do I resolve this?

[leocg]

leocg Moderator Volunteer @wjansenf last edited by

@wjansenf You solved it by creating a new account. Sorry to say but there is no way for you to access your old account data without the 2fa code.

[rasta122]

rasta122 last edited by

Is there any way to report this account for deletion? Because I would like to have an opera account on the old e-mail, and I also lost the codes and 2FA

[MrBrowser]

MrBrowser @rasta122 last edited by

@rasta122 If you use Gmail, you can define a new account with the same email for Opera by putting a dot in the previous Gmail.
for example:
before: OperaForTest123@gmail.com after: Opera.ForTest123@gmail.com

[wjansenf]

wjansenf @leocg last edited by

@leocg Good afternoon, the issue is that I have a lot of data in the account with another email and all the other companies to which I also lost my access because of this, 2FA, returned my access, but here at opera I can't talk to anyone from support help me. If so, I'd rather look for another browser with user support.

[leocg]

leocg Moderator Volunteer @wjansenf last edited by

@wjansenf You can try contact Opera through their social networks but I don't think they will be able to return your access. And even if they could, most probably your data would be lost.

[wjansenf]

wjansenf @leocg last edited by

@leocg I've been trying to get my account back for almost 6 months but I'm just ignored. And every other site I had this problem had an admin that fixed my problem, but Opera doesn't care about users.

[leocg]

leocg Moderator Volunteer @wjansenf last edited by

@wjansenf There is no way to prove that you own that account, there is no information in the user profile that could allow Opera to be sure that a person is who s/he says to be.

What Opera could implement in and for the future is a second way to get the 2fa codes.

[wjansenf]

wjansenf @leocg last edited by

@leocg No, no, there is a lot of my data there, addresses, personal document data and even my card. I save everything, precisely because it helped me a lot when shopping online. If that's not enough information, then I don't know what is. That's how I recovered my accounts from other companies, of course I wasn't exposing my personal life, it was all done either through Instagram or by email with the right to the protocol number and everything.

[leocg]

leocg Moderator Volunteer @wjansenf last edited by

@wjansenf What account are you talking about? The data of your Opera account is the one at https://auth.opera.com/account/edit-profile.

[wjansenf]

wjansenf @leocg last edited by

@leocg I gave up seeking your help.