[Solved]Unable to activate subtitles in HBO Max

[barkman]

barkman last edited by leocg

Hi, I just talked to HBO's customer service regarding an issue where I can't enable subtitles in Opera GX and they told me it's because Opera is not supported.

Is there any way to enable Chromium compatibility so I can stream normally?
I can see the subtitles normally in every other browser (Chrome, Edge, FF, Safari)

Thank you.

[leocg]

leocg Moderator Volunteer @barkman last edited by

@barkman Just checked here with Opera Developer and subtitles worked fine.

[barkman]

barkman @leocg last edited by

@leocg Maybe they only tested from NA region?

I had an HBO Europe-based rep reproduce the issue on their end.

This is how I see in Opera GX:

This is how it looks on Edge:

I tried it out in incognito mode just to rule out any extensions. I really hope this is something that I can fix on my end

[leocg]

leocg Moderator Volunteer @barkman last edited by

@barkman I'm not in North America and it works here.
Does it work in regular Opera?

[barkman]

barkman @leocg last edited by

@leocg Thank you so much for replying, I just installed regular Opera, and it looks the same, I can't enable subtitles.

I found the answer in Reddit apparently I'm not the only one with this issue.
If anyone else comes across this problem, I solved by installing User-Agent Switcher and switching agents to Firefox-Windows in HBO.