Posts made by katarzynamos

@yzuriel Obrigado por seu valioso feedback! No momento, a equipe da Opera Cashback está trabalhando para disponibilizar opções adicionais de saque o mais rápido possível. Podemos assegurar que planejamos adicionar pelo menos um novo método num futuro próximo, que será uma opção segura, estável e de fácil acesso para nossos usuários no Brasil.

Enquanto estamos trabalhando na nova opção de saque, nossos usuários já podem coletar recompensas e usar o recurso de cashback. Não deixe de conferir as lojas disponíveis em nosso site!

@makunia Es ist schwierig für uns zu beurteilen, warum nach der Aktivierung der Erweiterung die Einkäufe nicht auf dem Opera Cashback-Konto gespeichert wurden. Die Integration mit dem Partner funktioniert, weil ständig viele neue Lieferando-Bestellungen in unserem System gespeichert werden.
Bitte prüfe, ob dein Browser auf dem neuesten Stand ist. Wir empfehlen den Opera-Browser. Versuche bei deinem nächsten Einkauf, Cashback auf eine andere Weise zu aktivieren als bisher (z.B. über die Jetzt shoppen Schaltfläche auf unserer Website). Versuche auch, einen anderen Browser oder ein anderes Gerät zu verwenden, um deine Bestellung aufzugeben. Du kannst auch versuchen, ein mobiles Gerät zu verwenden und nach der Aktivierung des Angebots auf cashback.opera.com den Kauf in deinem Browser abzuschließen (nicht in der Shop-App).

Du kannst fehlende Transaktionen jederzeit an den Kundendienst unter support@cashback.opera.com melden.

@lurdiane Nós trabalhamos com programas internacionais e, portanto, o total de compras é informado na moeda em que nossos parceiros registram as transações. Nem a moeda na qual você fez a compra nem a moeda de sua conta tem qualquer efeito sobre a moeda na qual o total da compra é registrado.
Ao converter a moeda, nós sempre tentamos ter certeza de que o cliente não seja afetado. Se a recompensa em cashback for menor do que o esperado, por favor entre em contato conosco em support@cashback.opera.com.

@setho The lack of a recorded transaction may be related to both the terms of the affiliate program and the way you made your purchase. Check here what steps you should take to minimise the risk of losing your cashback reward when shopping online. If you have already contacted support, your issue will certainly not be overlooked by our staff. Every report is thoroughly investigated and you will surely not be left without an answer.

@rocket1 Hi! The Genius program does not affect the calculation of cashback on Booking. Please activate the Opera Cashback extension before you start looking for a stay on Booking. When the extension is activated before you begin your search, each offer will include information about the expected reward.

In addition, check out our FAQ article on how to make sure you get your cashback, and remember that you can report any missing transactions to Opera Cashback customer support. For most merchants, we can request a re-verification of the marketing source of the transaction you made. Once our request is approved (in other words, the merchant confirms that the transaction has been assigned to Opera Cashback), we will, of course, credit the missing reward to your Opera Cashback account.

Hi @zahlenfee! Wenn du nur ein Cashback-Badge verwendest, um Opera Cashback zu aktivieren, versuche, dich wieder in dein Opera Cashback-Konto einzuloggen und Cashback auf der ausgewählten Website erneut zu aktivieren. Wenn du hingegen sowohl den Cashback-Badge als auch die Opera Cashback-Erweiterung verwendest, deaktiviere den Cashback-Badge in opera://flags und versuche erneut, die Erweiterung zu aktivieren.

Hi @sajmon33! If you are only using a cashback badge to activate Opera cashback, try logging back into your Opera cashback account and re-activate cashback on the selected site. If, on the other hand, you are using both - cashback badge and Opera Cashback extension try disabling the cashback badge in opera://flags and re-activate the extension.

@sam1973 You do not need to register anywhere to be able to contact VPN Pro team. You can send us an email or contact us by chat simply by clicking the blue Support button in the lower-right corner of our support website: https://support-vpn-pro.opera.com/hc/en-us
Try typing something in the search box and clicking enter in order for the “Live chat” button to appear.

@diegonegri Hi, in your case the best solution would be to use the Free VPN built into the Opera browser. One of the biggest differences is that VPN Pro works across the entire device, which means it encrypts your data in all applications, while the Free VPN in the browser only.

To use the Free VPN in Opera browser, you have to disable VPN Pro flag in opera://flags. If VPN Pro is not a good fit for you, you can cancel your subscription at any time. Keep in mind that you can also use this subscription up to 6 devices, where you may want to use VPN on the entire device.

@deema Hi, we've discovered an issue with VPN Pro on earlier versions of Opera. Please update to the newest version, v89.0.4447.83 (you can check your version and upgrade it by going to opera://about in your browser). You should then be able to continue with VPN Pro without problems.

We are currently working on notifications about updating the browser for users with older versions. Thanks for your purchase and we hope you enjoy VPN Pro!

@helterdj Dziękujemy za Twoją opinię. Staramy się cały czas ulepszać nasze usługi, niemniej tak jak w przypadku wszystkich serwisów cashback, przyznanie nagrody za dokonany zakup zależy od Twoich działań na stronie sklepu oraz warunków sprzedawcy. W każdym przypadku dopuszczamy również możliwość błędu technicznego, stąd jeśli otrzymałeś potwierdzenie przyjęcia sprawy, na pewno zostaniesz poinformowany o rezultacie zgłoszenia.
Czas akceptacji nagród cashback oraz rozpatrywania otrzymanych zgłoszeń jest uzależniony od czynników zewnętrznych, jednak zespół Dify dokłada wszelkich starań, by każdy taki przypadek był indywidualnie zweryfikowany przez partnera oraz sprawa została obiektywnie rozstrzygnięta w możliwie jak najkrótszym czasie.

Jeśli uważasz, że Twoje zgłoszenie zostało pominięte, prosimy o niezwłoczny kontakt — zespół Dify sprawdzi status sprawy i poinformuje Cię o dalszych krokach.