@PeterOpera123 said in AI Browser Operator:
I'm exploring the capabilities of the upcoming Browser Operator and was wondering if it can not only extract data but also execute actions in a support ticket system based on predefined instructions. For example, could it automatically update ticket statuses, assign tickets, or add comments following specific rules? Can it work based on a "work instruction"?
It sounds like you're diving into an interesting use case with the upcoming Browser Operator! From what I understand about automated browser tools like Browser Operator, the goal is usually to automate repetitive web-based tasks, which could include interacting with web applications like a support ticket system.
In theory, yes, a tool like this can be set up to extract data, execute actions, and even follow predefined instructions such as:
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Updating ticket statuses: If the system allows access to its UI or API, Browser Operator can interact with the ticket system's interface to update the status based on specific conditions.
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Assigning tickets: Similarly, if there are predefined rules or instructions for assigning tickets (e.g., based on priority or team assignments), it could be automated by interacting with dropdowns or forms in the ticket system.
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Adding comments: If there’s a predefined rule for when to add comments to a ticket (for example, after a specific time or after a certain status change), the automation could populate the comment field based on the rules.
Regarding "work instructions"—if you define these instructions clearly, Browser Operator can be scripted to follow them step by step. It would require a level of logic to ensure the tool understands how to process different conditions (such as ticket priority, customer info, or specific steps needed to resolve a ticket).
That said, you’d probably need to work within the constraints of the browser-based UI or have access to backend APIs for more complex tasks. However, for simpler rule-based actions (like those you mentioned), a properly set-up Browser Operator could definitely handle it.
Does this sound like what you’re trying to do? Are you testing it out in a specific ticketing system?