I am doing everything and I have looked though almost as many forums as possible and nun of them answer the question as to how to get back your synced items. Have some case sensitive stuff that i need to restore back and its not allowing the sync process to happen. i have everything, my passphrase etc. but no location to insert it. i have seen question about singing in and logging out and nothing works and no it never once asks for me to insert my passphrase to decrypt my sync. all I have is an error saying synchronization has encountered a problem and nothing indicating how to resolve it