[Suggestion]Allow to have a second option to get 2FA codes from Opera GX account

Ramanuta

Ramanuta

Dear OperaGX Community and Development Team,

I recently encountered a highly distressing issue that, I believe, warrants immediate attention and action from the developers. Upon attempting to access my OperaGX account, I utilized the generated codes from my Google Authenticator app, only to be met with a notification stating that the token was invalid. This situation could have led to an irreversible lockout from my account, had I not taken the precaution of capturing a screenshot of my security codes at the time of activation.

I am compelled to raise a critical question: Why is there no provision for receiving a one-time use code via email linked to the user’s account, or an option to directly contact OperaGX Support in such scenarios? The absence of these fundamental recovery options is not only inconvenient but poses a significant risk to user access security.

Upon perusing various topics within this forum, it has become evident that this issue is not isolated. Numerous users have reported similar experiences, highlighting a systemic problem within the current security framework of OperaGX. In an era where digital security is paramount, it is imperative that multiple account recovery options be available to users. This includes, but is not limited to, one-time use email codes, the addition of a secondary email, or a phone number for backup codes.

I urge the OperaGX development team to recognize the gravity of this issue. While I managed to resolve my personal situation, the underlying issue persists for the wider user base. It is a call to action for OperaGX: to implement additional, user-friendly account recovery methods to prevent potential lockouts and safeguard user access.

The incorporation of these measures will not only enhance user experience but also demonstrate OperaGX's commitment to prioritizing user security and convenience. I, along with the community, eagerly await a prompt response and swift action towards this serious concern.

Thank you for your attention to this matter.

Sincerely,
Ramanuta.