[Duplicated]Sync passphrase reset not working

[Tornelo]

Tornelo last edited by

Hello. Same as many other users I reset my passphrase and now I see no way how to set it. All the data on server was deleted, so now I need to sync everything.

In your helpfiles it says passphrase can be set under "Encryption options". There is no such thing in the settings.

Here is a screenshot: https://tornelo.com/wp-content/uploads/2023/04/Opera.png

As you can see, I am still asked to enter my passphrase. Below the field there is the "If you forgot your passphrase..." option. My expectation is, that if I will follow this link, I will be able to reset my passphrase. But there is no such option on the page, only an unhelpful video.

I have read all the related threads and nobody was able the answer this question successfully for years. All users are being told, it's all perfectly normal and you just need to go to the settings... Could you please be more specific and provide a screenshot how exactly should I proceed?