I had this same problem trying to do it the easy way (the way I've synced in the past). This time I had to go into "settings" on my phone and initiate the process from there under "Devices" then "Connect a computer". Thankfully it worked for me.

I had this same problem trying to do it the easy way (the way I've synced in the past). This time I had to go into "settings" on my phone and initiate the process from there under "Devices" then "Connect a computer". Thankfully it worked for me.