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Can't use opera sync

  • @neetesha I think you mean go to the top left icon in the address bar
    Unfortunately, this hasn't fixed the issue. it's stuck at the same screen.

  • @husein1993 Yes, i meant top left icon. Its strange that you have stuck in this stage. Could you please share your username with which you are trying to sign in?
    Meanwhile please try following steps to see if they are helping

    1. Go to sync.opera.com in Opera for windows
    2. Login to your account using same username and password
    3. you will find an option to "reset passphrase" there
    4. When you reset passphrase, you won't loose any data from device.
    5. Once you reset passphrase, try logging in to your device.
  • @neetesha
    I am afraid resetting passphrase didn't work either. It just cleared all the old synced bookmarks.

    my username is hesen93

    Thank you for your patience.

  • @neetesha You still there?...

  • @husein1993 We are running out of any clue why your account is in such state. we can not see the problem here so it is difficult to understand whats getting wrong. We can try understanding more on it if you share a video of issue as well as all suggested steps from this discussion.

  • @neetesha It doesn't seem I can upload a video directly to this discussion. So, I uploaded the video to my Google Drive folder and you can view it there.
    Opera sync. issue - hesen93

  • @neetesha

    1. I navigated to ayth.opera.com to reset my passphrase. I did that just a minute before recording the video. So, the option was no longer there when I tried to do it again

    2. Then I visited sync.opera.com and cleared site data

    3. I tried logging in from settings and it kept showing me the signing in message no matter how long I wait (I recorded part of that so you get better understanding of the issue)

    Thank you

  • @husein1993 Thanks for the recording. Strange that you are not able to come out of this issue. Btw i have found couple of deviation from steps i have mentioned before. We can give it another try but i am not sure if that will make situation different.

    1. When you vitis auth.opera.com for resetting passphrase, you should use opera for windows not opera on mobile.
    2. When you visit sync.opera.com for clearing site data, you do not need to sign into account, you just load page and clear site data.

    If possible do this step if the problem still exist after above steps.
    3. Can you also go to setting --> clear browsing data and uncheck all item and check "Cookies and site data". This will clear up all the cookies and site data.

    Hoping to hear a positive news from you 🙏🏻
    Regards
    Opera Team

  • @neetesha
    I have followed the instructions to the letter and I'm afraid that didn't work either.
    I guess I will just have to either copy my bookmarks manually or work up the courage to let go of them.
    Anyway, thank you for bearing with me for so long.

  • I have the same issue.